Peak Living Concord , CA 94519
Posted 1 week ago
Peak Living is currently seeking a qualified Resident Relations Specialist to join our team!
$500 Sign On Bonus
At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.
Overview
Under the direction of the Community Manager, the Resident Relations Specialist focuses on resident retention and customer service by supporting community operations.
Knowledge / Skills / Ability
Able to provide customer service to current residents and prospects as needed.
Independently establish priorities, manage time effectively, and fulfill assigned objectives.
Respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
Demonstrated proficiency in Outlook, Excel, Word, and basic computer skills. Previous experience in Yardi, CRM a plus.
Good verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and
Must be able to effectively communicate, comprehend, speak and Bi-lingual candidates are encouraged to apply.
Able to develop and implement resident retention programs.
Preferred Education and Experience
Responsibilities
Coordinate monthly community resident event.
Uphold community online reputation.
Support and participate in fulfilling the customer service
Identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
Perform any other duties as assigned by the Community Manager.
Community Inspections and Quality Assurance Review
Prepare move-in gifts and place them in the make ready apartments prior to move-in.
Inspect clubhouse, office, amenities, models, and other common areas daily to ensure they are prepared according to company standards.
Participate in immediate litter pickup around community exteriors and common areas to maintain community appearance.
Assist in unit turn inspections.
Why Join Peak Living
3 Weeks of Paid Time Off (PTO)
10 Paid Holidays + 3 Floating Holidays
Medical, Dental, and Vision Plans
401k matching
Employee Referral Bonus Program
Employee Assistance Program
Employee Appreciation Events
Peak Living