Resident Relations Specialist

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

The Resident Relations Specialist will focus on and manage the entire resident renewal process. You will work at our Bent Tree Apartment Homes, 740+ units located in Centreville, VA.

A bit more about what you'll do…

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.

• Support residents during the move-out process, which may include notice to vacate and resident transfers.

• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.

• Monitors resident retention.

• Assist residents with any need

• Help residents pay their rent online

• Complete move-in and move-out inspections

• Register cars to park on-site

• Register pets for existing residents

• Assist with parcel pending (package deliveries)

• Enter in service requests for residents

• Answer questions regarding service requests

• Assisting with Notice to Vacates and gather information for move-outs

• Send communication to residents

• Coordinate and plan resident functions

• Responds to and manages resident complaints and/or service issues

• Contact residents about policy violations