Resident Relations Associate (Residential)

Assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:

• Assist the Property Manager in addressing the needs of the property and its residents

• Addresses resident complaints and maintenance requests

• Scheduling appointments for repairs and for meetings with residents

• Prepares correspondence and notices

• Prepares paperwork with respect to resident accounts

• Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously

• Assisting with rent increases, late payments/collections, evictions and the move-in/out process

• Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed

• Such other tasks or assignments as may be required by management

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma Required

• Prior experience in residential real estate preferred

COMMUNICATION SKILL REQUIREMENTS:

• Ability to communicate effectively, both written and verbal.

• Ability to read and comprehend simple instructions, short correspondence and memos.

• Ability to write simple correspondence and/or reports

MATHEMATICAL SKILL REQUIREMENTS:

• Ability to add, subtract, multiply and divide.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages

REASONING SKILL REQUIREMENTS:

• Detail oriented.

• Deadline driven and ability to manage multiple tasks.

• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility

• Ability to apply common-sense understanding to carry out instructions.

• Ability to solve practical problems.

TECHNICAL SKILL REQUIREMENTS:

• Proficient in Microsoft Office, especially Excel and Word.

• Experience in Yardi or comparable software a plus.

• Operate standard office equipment.

PERFORMANCE METRICS:

• Accuracy in work product.

• Timeliness in completion of work product.

• Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.

CIM Group is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

• Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

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