Resident Experience Ambassador

RESIDENT EXPERIENCE AMBASSADOR (2nd Shift 3PM-11PM)

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

When you join our Leasing and Resident Experience team as a Resident Experience Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.

PRIMARY RESPONSIBILITIES:

Trust Builder and Ambassador of Exceptional Resident Experiences

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.

• Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.

• Maintain organized records, secure and retrieve packages and provide office support.

• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.

• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.

• Champion Company values and operations standards.

• Demonstrate your learning agility by owning your path to professional development and advancement.

OUR IDEAL TEAM MEMBER:

• Has a passion for people and community. We welcome everyone!

• Previous experience in hospitality or retail

• Polished communication skills

• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.

• Digitally proficient in common software applications.

• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.

• Demonstrates resilience and commitment to deliver and be accountable for results.

• Believes in the value of teamwork, understanding that we finish stronger together.

HEALTH AND WELLNESS:

We are committed to the mental, physical and financial health and wellness of every Elme Communities team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development! We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.