What We Are About:
Are you the type of person who enjoys solving technology problems, finding the solution to the missing piece of information and is someone who never gives up? If so our Illumio support organization is are looking for someone like you to join our world class team. We are committed to delivering exceptional support to our ever-growing install base of global customers spanning the Finance, Legal, and SaaS space. Our Adaptive Segmentation Platform plays a critical role in securing their information, data, and ongoing success so your ability to quickly identify and resolve problems will be key. We are searching for senior support professionals who can demonstrate an ability to think outside of the box whilst working under pressure. Daily you will be working with customers, account teams, and our internal software developers to create solutions that address problems encountered in the field. We can offer you exposure to cutting edge security technology with an exciting company, working alongside like-minded people who enjoy making a difference, sharing their knowledge and experiences, and building something truly great.
What You Will Accomplish:
You will act as a subject matter expert on the Illumio product set, assisting the client with the integration of the ASP into their environment.
You will manage any deployments and upgrades of the ASP, ensuring adequate timeframes and resources are provided by the client to ensure success.
You will assist in the technical review and provide guidance on change preparation related to the Illumio deployment.
You will assist with development of Illumio specific API scripts to assist in the deployment of services into, as well as ongoing monitoring and management of the Illumio ASP product.
You will provide and document best practices and recommendations on the Illumio ASP.
You will prepare and maintain project documentation related to the Illumio product set, for the duration of the engagement.
You will act as a member of the IT Security team to provide support to the Security Tooling, Security Operations Centre and Service owners teams on matters related to the Illumio implementation.
You will monitor and manage the client's ASP deployment, including troubleshooting any observed anomalies.
You will act as an interface between the client's teams and the Illumio product and support teams.
You will provide reporting and metrics on the Illumio deployment in the client's environment.
You will provide Illumio documentation to the client's internal teams to facilitate integration activities with the Illumio ASP platform.
You will develop Security Rulesets and Policies related to integrating customer services into the Illumio ASP platform.
You will assist client's service teams with planning and execution of testing the Illumio platform.
Knowledge transfer and education on the Illumio Product set to the client's teams.
Completion of required project admin documentation, such as Time Sheets and weekly reporting.
What You Will Bring:
Thorough understanding of network flows, protocols and application related security controls.
Experience with Linux platforms, especially CentOS/Red Hat (the actual type of Linux is not that important, but most of the work would be on Red Hat.).
Experience with Windows server platforms.
Strong problem-solving skills with the ability to assess issues with unfamiliar technology.
Ability to thrive in an environment with new and evolving technology.
Strong client facing and conflict management skills.
Ability to interface with a client project team and deliver a calm approach to resolving issues.
Project delivery experience a strong advantage. The ability to diffuse challenging situations and put a client at ease.
Strong communication skills, the ability to understand how a message should be delivered, to who and when.
Broad understanding of the following technology types: Multi-layer applications, databases, web applications, load balancing, clustering, routing/switching, IP addressing, routing and subnetting, PKI, firewall technologies.
Willingness to learn; some scripting in Bash, Ruby or Python for example and scripting tools like Chef, Puppet, Ansible etc.
Existing knowledge of the Illumio product set is not required, product-specific training will be provided.
Support in familiarization with the product features and capabilities will be available as the candidate gains experience and with visits to HQ in Silicon Valley.
The ability to quickly assimilate knowledge in new products will be key.
Who We Are
Illumio enables organizations to realize a future without high-profile breaches by providing visibility, segmentation, and control of all network communications across any data center or cloud. Founded in 2013, the world's largest enterprises, including Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite, trust Illumio to reduce cyber risk. For more information, visit www.illumio.com/what-we-do.