Resident Coordinator

POSITION SUMMARY:

The Residential Coordinator (RC) will coordinate and oversee residential services provided to Y-Haven

residents during night and weekend shifts. In addition to Residential Monitor duties, the RC will lead the

team of 4 Resident Monitors on each shift, providing consultation, direction, crisis intervention, data entry,

training and shift personnel coordination. The RC will lead the Resident Monitor shift team in providing a

safe and secure living environment for Y-Haven residents, testing residents for drugs/alcohol, monitoring

resident behavior, and performing scheduled medication monitoring. The RC serves as the shift liaison to

the Y-Haven Operations Director and is first point of contact for crises and situations that require

coordination and supervision.

ESSENTIAL FUNCTIONS:

• Provide on-board training to new Resident Monitors.

• Consult with Resident Monitors on drug/alcohol testing results.

• Provide consultation and intervention to Resident Monitors during a crisis or situations that require

additional supervision.

• Serve as liaison between Resident Monitor staff and other Y-Haven staff (eg. Director of

Operations, On-call clinician)

• Document Urinalysis results in Y-Haven Electronic Medical Record.

• Assist in finding staff to fill-in for call offs. Assign RAs to cover unstaffed floors, as needed.

• Perform scheduled medication monitoring during their shift. Non-scheduled medication

monitoring will be done as needed.

• Monitor residents and maintain compliance of rules & regulations (document all infractions).

• Monitor behavior that may indicate drug/alcohol use.

• Administer, observe and interpret urinalysis and breathalyzer testing.

• Provide conflict resolution, help de-escalate resident conflicts.

• Perform regular room and hallway checks, report residents not in facility by curfew.

• Report and record resident incidents / disturbances.

• Maintain certification in First Aid, CPR, AED and Narcan administration and provide these to

residents as needed.

• Monitor and record resident medications.

• Oversee resident / visitors arrivals and departures.

• Answer phone.

• Attend required Y-Haven and YMCA meetings and trainings.

• Offer support to residents by listening to, interacting with, respecting, showing interest in, holding

accountable, and caring for each individual.

• Be visibly involved w/ Y-Haven residents, volunteers and staff in a positive, friendly manner that

communicates and demonstrates the YMCA's core values of caring, honest, respect and

responsibility.

• Follow all established policies and procedures, including but not limited to, safety practices and

personnel policies.

• Participate in and support association events and fund raising activities.

• Maintain a clean and orderly work environment.

• Secure required trainings and/or certifications necessary for the position.

• Treat all residents, staff and visitors with dignity and respect.

• Other duties as assigned by supervisor.

QUALIFICATIONS:

Education:

• High School degree or GED preferred.

Experience:

• 6 months experience as a Resident Monitor at Y-Haven preferred.

Certification(s) and Requirements:

• CPR and First Aid certification and Safety training required within 90 days of hire.

• Chemical Dependency Counselor Assistant license or two years related work experience.

Technical Skills and Knowledge:

• Demonstrated sound judgement when seeking additional supervision.

• Ability to use Microsoft Office and to complete on-line data reports.

• Familiarity with drug and alcohol addiction and 12-step recovery programs.

• Ability to read, write and understand written instructions.

• Excellent customer service and communication skills.

• Ability to perform multiple tasks successfully.

• Must be able to model the key attributes; Welcoming, Genuine, Hopeful, Nurturing and

Determined

• Must show commitment to the mission and cause of the YMCA and uphold its values and ethics

• Ability to work effectively work with people of different backgrounds, abilities, opinions and

perceptions

PHYSICAL DEMANDS:

The employee is expected to meet the physical requirements of the position, which may include, a

frequent amount of sitting, standing and walking, reaching, stooping, kneeling, bending and occasionally

lifting and/or moving up to 50 pounds.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate to noisy. May be required to work outside

and on occasion may encounter inclement weather.

DISCLAIMER:

The above statements describe the general nature and level of work only. They are not an exhaustive list

of all required responsibilities, duties, and skills. Other duties may be added, or this description amended

at any time.