Resident Care Director

Sylvan Crossings Waunakee , WI 53597

Posted 4 months ago

Sylvan Crossings Assisted Living and Memory Care is the number one place to live, work and grow in assisted living.

Compensation: 65,000-80,000 Salaried

Sylvan Crossings at Westshire Village, a 32-bed CBRF nestled alongside Lake Mendota, is looking for an experienced, dedicated Resident Care Director/Administrator to help elevate the community and provide exceptional leadership.

The Resident Care Director/Administrator serves as the lead professional within the facility, working in tandem with the full-time RN, and managing the Assistant Resident Care Director and the caregiving staff. The ideal candidate will have a strong leadership skill set and a history of achieving excellence in compliance and resident satisfaction.

Does this sound like you? In order to learn more about us and our growth plan, you must first apply via this website. Qualified candidates will be invited to the next stage of the exploration process. Thank you for your interest in our home! When you join our team, you learn how you can mean so much, to so many.

Sylvan Crossings Assisted Living and Memory Care provides a very competitive compensation package, an established track record of promotion from within, and supportive corporate team that actively engages with our Resident Care Directors and communities.

Resident Care Director/Administrator

Position Summary:

Direct residence operations in accordance with its policies and procedures, mission and philosophy. Lead and motivate employees in providing quality care and services to residents and maintain high level of customer satisfaction.

Primary Responsibilities:

General Management

  • Adhere to and implement residence policies and procedures.

  • Assist in the development of the residences budget.

  • Operate the residence within the budget.

  • Prepare weekly and monthly reports as directed.

  • Maintain up-to-date and complete resident files.

  • Assume on-call responsibilities.

  • Make final decision on resident move-ins and move-outs based on the well-being of the resident an in accordance with the residence policies and procedures.

  • Ensure compliance with all state and federal regulations.

  • Participate in internal audits and develop correction plans as needed.

Hiring, Supervising and Training

  • Recruit, hire and supervise all employees, and ensure adequate staffing.

  • Lead by example, encourage teamwork, promote the residences philosophy, and provide ongoing coaching to employees.

  • Motivate employees through recognition programs, training, and team building.

  • Conduct regular performance appraisals with employees.

  • Provide an open door to employees and address any employee concerns or grievances in a timely manner.

  • Maintain complete and up-to-date employee files.

  • Maintain a high level of employee satisfaction.

  • Ensure appropriate handling of on-the-job injuries as reported by employees.

  • Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.

  • Conduct monthly in-services as needed to ensure training is current and staff are aware of residence polices and changes.

  • Ensure proper documentation for all training.

Customer Services/Outreach

  • Oversee the safety and well-being of the residents in accordance with the residences philosophy and standards of care.

  • Represent the residence to the community, family members, and visitors and develop positive relations with all customers.

  • Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.

  • Contact the residents family when a change in services is needed. Lead and participate in resident/family conferences to review changes in services.

  • Ensure a high degree of customer satisfaction.

  • Actively participate in providing service to residents.

  • Maintain a high level of occupancy and an active waiting list.

  • Assist with the marketing of the residence including developing relationships with local referral sources.

  • Participate in outside networking meetings and develop a strong base of community.

  • Maintains a professional demeanor when working with residents, families, and community members.

  • Responsible for giving tours and remains current in the knowledge of the residence for marketing purposes.


  • Adheres to the general maintenance of the building to ensure a clean and odor-free living space for all residents.

  • Ensure building, equipment and furniture are free of repairs and any maintenance issue is addressed to corporate in a timely manner.

  • Maintains compliance of all state and federal regulations regarding all safety and environmental checks and inspections.

Physical Job Requirements

To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. When supporting, lifting, or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.

In a typical eight-hour day, employee will:

  • Stand/walk up to six hours a day

  • Sit up to six hours a day

  • Occasionally support up to 70 pounds

  • Occasionally life/carry up to 50 pounds

  • Frequently kneel, bend, and reach

  • Secure proper assistance for transferring and lifting of residents as needed

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Resident Care Director

Sylvan Crossings