Benchmark Senior Living Billerica , MA 01821
Posted 1 week ago
Job Description
Benchmark Senior Living is looking for a Resident Care Associate Supervisor at our Billerica Crossings Community!
Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Resident Care Associate Supervisor maintains responsibility for the Traditional Assisted Living and Harbor Program and all program functions within the Benchmark Community. Responsibilities include the day-to-day delivery of services in conjunction with the Resident Care Director, and programs including resident and family satisfaction. The Resident Services Director is responsible for hiring, supervising, educating, developing, supporting and coaching all of the Resident Care Associates; customer and family relations; quality assurance; regulatory compliance and financial management. The program goal is to provide an environment that maintains each resident's highest level of physical, social and psychological well-being.
Schedule: Sunday - Thursday
Job Requirements
Financial
Accountable for labor hours and overtime usage
Schedules staff (budgetary guidance)
Executes AL and Harbor resident care budget for community
Completes daily review of time keeping practices and punch detail to assure all hours worked are appropriately recorded and paid
Advocacy
Analysis/Reporting/Communication
Ongoing evaluation and assessment of the Traditional and Harbor Programs to define needs and opportunities for growth
Participates in daily Stand Up Meetings, weekly Department Head Meeting, Resident At Risk meetings, Resident Move In, Resident Tracking Meeting and Associate RYG meetings as scheduled with the Executive Director and community team
Provides information and support to families about: transportation services, cable TV, telephone, guest meals, clothing tips, gift-giving, and other helpful suggestions about their interactions with other members of the community
Effectively communicates with families and friends of residents
Efficiently documents and provides accurate record-keeping as appropriate
Effectively communicates with other care providers in a professional manner
Assures Resident Information is communicated to the staff through a report process and calendar (appointments, outings, etc.)
Communicates and documents residents' material needs (i.e., briefs, clothing, toothpaste, pads, etc.)
Accurately completes incident reports prior to the end of the working day, where indicated
Accurately completes a follow-up process for all incidents and accidents
Notifies corporate office of incidents in a timely manner
Effectively handles follow-up issues with families
Facilitates RCA team meetings
Compliance/Safety
Adheres to all OSHA regulations and safety procedures when lifting, bending, and using equipment
Demonstrates infection prevention and control
Immediately reports any personal accident or work-related injury
Assures compliance with all resident care related regulations
Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Benchmark's expectations for QRS and other regulatory compliance
Develops a thorough working knowledge of current and evolving state laws, regulations, policies and procedures dictated for residents and ensures compliance
Demonstrates personal and resident safety
Answers resident urgent call alarms
Runs e-call system reports daily, reports findings at stand up and follow up where indicated
Reviews and demonstrates fire, safety, and elopement procedures
Ensures physician and family notification per state regulations
Maintains compliance with state regulations
Actively participates in the QRS process
Assesses risk in a proactive manner
Computer Skills
Demonstrates proficiency in computer applications including:
Customer Service
Responds to resident / family requests in a timely manner
Supports the resident's family, friends and significant others as ongoing caregivers and members of the caregiving team.
Meets customer service standards in a friendly, helpful, courteous manner with resident and family satisfaction a priority
Hosts and facilitates regular family meetings
Facilities Maintenance
Reports needed repairs and cleaning needs
Works closely with facilities and housekeeping staff for facility needs
Harbor Dining
Human Resources
Resident Care Associates report directly to the Resident Services Director except in regulatory circumstances that dictate they report to the RCD (CT) in those circumstances the RSD will collaborate and support this process with the RCD. The RSD will seek out the clinical expertise and oversight of the RCD in any case of resident care or clinical concerns or needs
Completes annual Talent Review of all Resident Care Associates except where prohibited by state regulations, then in conjunction with the RCD
Leads recruiting, hiring, orientation, scheduling and supervising of RCA's and in CT in conjunction with the RCD
Is responsible for completion of pre-employment paperwork by applicant (application, reference checks, background check forms) and providing completed packet to the DBA to include 1st day orientation paperwork
Creates and maintains tracking system to ensure compliance with PPD upon hire and annual requirements
Attends Community Department Head meetings and leads regularly scheduled staff meetings
Knowledge and Experience
Understands and develops Resident Care Service Plan in conjunction with the RCD
Understands advanced directives and end-of-life care
Possesses knowledge about the assisted living philosophy
Understands quality of care objectives
Understands quality of life objectives
Demonstrates knowledge of Benchmark Standards and Practices
Demonstrates working knowledge of state regulations
Possesses knowledge of policies in the resident and associate's handbook
Possesses knowledge of dementia, Alzheimer's, memory impairments and techniques on behavior management
Organization / Prioritization
Shows a consistent ability to appropriately set priorities and manage time and workload
Shows a consistent ability to coordinate multiple tasks, demonstrates a positive attitude, and works well under pressure
Programming
Participates in the coordinating and completing the Resident Lifestyle Assessment
Partners with the Activity Director to coordinate assistance in bringing residents to activities
Public Relations/Marketing
Actively participates in local community activities and in professional associations, representing the Community in a manner that brings positive recognition, enhances marketing activity, and generates wider awareness of Benchmark
Attends and is active in local Alzheimer's Association Chapters or local partnerships
Facilitates network contacts and arranges for speakers from community groups, organizations to provide educational support to the families of the residents. Serves as a liaison with community Alzheimer's specialists
Resident Care
Supports the resident's abilities by understanding that all aspects of care can be viewed as an activity
Encourages and motivates residents to attend and participate in programming and activities
Reaches out to family/resident prior to Move In Meeting and participates in meeting
Attends and participates in Resident Service Plan meetings
Attends and participates in resident tracking meetings
Works with Resident Care Director to evaluate the care delivered to ensure compliance with the resident Service Plan and Standards and Practices and ensures execution by the RCAs
Works with Resident Care Director to interview and assess all residents and families prior to move-in, as well as coordinate the pre-move-in screening and move-out process
Provides, as needed, resident and family services such as counseling, problem solving, referral and advocacy utilizing community professionals when appropriate
Observes and reports any significant changes in resident behavior and health to the RCD, ED, RCA's and family
Models and oversees therapeutic approaches, interactions and interventions of Harbor associates focusing on the person centered empathetic care model of harbor which always reflects and supports the dignity, privacy, respect and honoring of the individual needs and choices of residents and families
Supports, monitors and collaborates with the RCD in meeting regulatory compliance and all Resident Care QI Indicators.
Maintains resident services books that include the "YARDI Personal Care Logs," RCA Assignment Sheets, Positive Interactions Book, 24 Hour Communication Log and Behavioral Log
Maintains 'I'm OK" log binder
Completion of incident reports as necessary, where applicable per state regulations
Responsible for daily assignment sheets and ensuring that they represent correctly the current needs of residents as well as distributed to all care associates
Responsible for correct assignment of aides to ensure an equitable work flow, ex: laundry and shower scheduling
Hiring, Training, Education, and Development
Responsible for inclusion and focus on the scheduling of the largest staff in the community
Responsible for taking call outs and re-scheduling associates to operate and complete schedules based on variable staffing
Managing and developing a Lead Aide per each shift
Manages recruiting including primary role of responsibility in organizing and facilitating group interviews
Schedules and leads and documents in-service training as required per state and Benchmark in-service requirements, following the monthly mandated in services for all team members
Conducts regular staff meetings and education sessions to ensure the staff expands its knowledge and expertise
Assists in organizing and facilitating monthly educational meetings for families, volunteers and general community
Involvement with the training of department heads and other associates
Serves as a mentor to all new staff
Holds all associates accountable and corrects actions when necessary, documenting for recordkeeping
Teamwork / Collaboration
Promotes a positive work environment that emphasizes teamwork
Identifies and organizes associate relations events and opportunities
Demonstrates flexibility
Works collaboratively with all departments at the community
Miscellaneous
Completes special projects/assignments as delegated by Executive Director
Demonstrates a knowledge of current and evolving laws and regulations to ensure compliance
Benchmark Senior Living