Resident Advocate

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary

The Advocate will work at the front desk of a 201-unit apartment building and perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a beautifully renovated hotel featuring studio, one-bedroom and two-bedroom apartments for chronically homeless single men, women and families. Working here is an opportunity to build and change lives!

Position Status

Full-Time, Part-time, On-Call

Location

Palmer Court

Reports to

Assistant Property Manager & Staff Supervisor

Shift

Day, Swing or Grave Shift

Grade and Starting Rate

Grade 4, $16.80/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties

1. Provide excellent customer service to our residents and their families, guests, donors, vendors, community agencies, etc.
2. Work with diverse clients - being culturally responsive and approaching clients who are from different racial, socio-economic, and ethnic communities with respect and openness.
3. Work with people who have experienced trauma from a Trauma-Informed Care perspective.
4. Provide crisis intervention as needed; including determining when it is necessary to involve other staff, administration, or the authorities.
5. Provide clear, specific and consistent information to residents, and instruct residents of property rules/procedures.
6. Monitor the activities of residents to ensure the safety of residents, volunteers and staff.
7. Assist in resolving conflicts that may arise among residents.
8. Work well in a public service-delivery environment, which can often be fast-paced and require excellent multi-tasking skills.
9. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
10. Perform rounds to check the building for safety and security.
11. Draft incident reports where appropriate, maintain records of resident and guest activity and maintain an accurate shift log.
12. Operate as part of a team that strives to serve people who have/are experiencing homelessness in our community.
13. Check resident’s guests in and out.

Other duties as assigned.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• High School diploma or GED required
• Experience working with diverse and vulnerable populations preferred

Physical and Equipment Requirements

• Ability to lift 25 pounds.
• Ability to sit, stand or walk for an hour or more at a time.

The Road Home is an Equal Opportunity Employer

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!