Resident Admissions Counselor

Essential Functions and Responsibilities

1.Effectively handling incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.

2.Taking new applications for prospective students by following a department call-flow and promoting the University's degree programs.

3.Taking Enrollment Deposits for prospective students by following a department call-flow.

4.Converting prospective students from an application to admission decision by following a department call-flow and promoting the University's degree programs.

5.Guiding students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.

6.Aiding students in the selection of classes based on the student's intended degree program.

7.Counseling students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.

8.Promoting the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.

9.Answering questions of a complex nature regarding the University's admissions policies.

10. Developing relationships and coordinating with support offices to solve student problems and address student concerns.

11. Assisting with on-campus recruitment events.

12. Finding new and innovative ways to become more effective and efficient in new student services.

13. Implementing daily and weekly feedback from the Management Team on areas to improve.

14. Meeting or exceeding departmental key performance indicators.

Qualifications, Credentials, and Competencies

A high school diploma and customer service/sales experience are required. Proficiency in Microsoft Office suite. Must be able to work first/second shift hours, rotating Saturdays, and occasional overtime. A bachelor's degree and previous contact center experience are preferred. Ability to help students overcome obstacles preventing their initial enrollment and ultimate completion of a degree. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Strong organizational and computer skills. Regularly required to lift 10 or fewer pounds. As needed, Counselors will drive to facilitate On-Campus events and activities, which will require completion of Liberty University's Approved Driver program.