Residence Manager

Residence Manager Full-time, Live on campus

EF International Language Schools

Tarrytown, NY, USA

Are you seeking an opportunity to make an immediate impact in a dynamic company at the intersection of education and travel? EF International Language Schools in Tarrytown, NY, USA, invites applications for the role of Residence Manager.

We're searching for motivated, responsible individuals with experience in Residence Life to join our team. As a Residence Manager, you'll play a vital role in our international campus community, working closely with diverse students and a high-energy staff.

The position offers a chance to wear many hats, from event coordination to counselling and policy enforcement. Key responsibilities include room assignments, handling special requests, facilitating training, conducting inspections, and serving as a liaison between Residence Life, Facilities, and Security. Experience in the student life sector is preferable.

The position is full-time and has flexible working hours at certain times of year. The schedule might vary from week to week and requires certain times on-call rotation.

Job responsibilities:

• Arrange room assignments for a residential population of 600+ students (1,450 students during the peak season)

• Be responsible for the room change requests and ensure that all requests are completed as fast as possible. Directly contact the students for all room changes' requests.

• Manage special groups requests and provide exceptional customer service to all students.

• Facilitate training sessions throughout the year for the residential team.

• Conduct weekly building and safety inspections with Facilities and Security staff.

• Place all working orders for Facilities in Maximo on a daily basis and track maintenance issues, and coordinate with the Facilities Management team.

• Act as a liaison between Residence Life and Facilities, and between Residence Life and Security to assist with all room and building service required.

• Serve as hearing officer for low and mid-level cases with students. Exhibit effective listening and mediation skills.

• Provide exceptional customer service to students regarding housing issues and achieve positive resolution of student and sales office concerns.

• Take the emergency phone as per the rotation. When serving on-call, respond to all emergency situations in a calm and responsible manner.

• Enforce school rules and policies, manage and follow-up on student discipline issues.

• Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement.

• Support the Residence Manager to implement student life activities and programming.

Requirements:

Successful candidates must have team leadership experience. Experience in the student life field a strong plus. In addition, candidate must have:

• Bachelor's degree

• Prior residence life and housing experience

• Operational and staff management experience

• Customer service obsession

• Excellent organization and communication skills

• Strict attention to detail

• An ability to think and react quickly to daily unexpected events.

• Ability to meet long and short-term goals.

• Good analytical skills and spatial planning skills

• A positive attitude, sense of humor, and empathy for others

• Comfort with a fast-paced environment

• International experience preferred.

• Fluency in other language (preferred and not required).

Essential traits and abilities:

Mature and self-confident; strong attention to detail; calm ability to prioritize and act when faced with multiple demands; flexible and freely able to handle last minute changes; desire and ability to provide excellent customer service. Ability to work with a diverse student and staff population.

Salary: $60,000 per year

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

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