Service Desk Operations 45%
Directly supervises three front desk operations and serve as primary resource person for the desk operations, staff and residents.
Directly supervise student manager of Hashinger Theater and others under direct area of responsibilities.
Responds to inquiries, questions and concerns from students and parents and triages them to others when necessary.
Plans and directs activities for a staff of student hourly desk assistants including hiring, training, bi-monthly staff meetings and performance evaluation toward a goal of outstanding customer service.
Documents activities related to job action
Schedules desk assistant, security monitor, and other student work shifts.
Completes payroll and time entry for a bi-weekly payroll.
Resolve complaints related to the functions of the front desk.
Facilitate ongoing training and development initiatives for staff.
Works in conjunction with the Administrative Assistant for Occupancy management to oversee key management including audits of key inventory and the lock-out process
Responsible for oversight of mail processing system that occurs at the front desk. This includes sorting, forwarding maintenance of a log of packages received and delivered.
Responsible for the oversite of the security management of the front desk. This includes: documenting security incidents; responsible for maintenance and oversight of security logs, security reports, guest check-in logs, log of students banned from complex/building.
Responsible for training staff in use and activation of building access system for residents and guests.
Fire Safety awareness and support including understanding fire systems and compliance with staff training.
Assists with information gathered from security camera installations as assigned.
Trains student staff to assists with completing maintenance requests as necessary.
General Administration 45%
Responsible for ensuring a welcoming environment at the main desk through trained personnel, well-stocked and attractive brochure displays, and a clean and organized environment.
Oversees the opening and closings of the front desks. Serves as the event/reservations coordinator for spaces in the complex, maintaining a facility reservation system for internal and external individuals and or groups/campus partners.
Assist with the opening and closing processes of the area residence halls including early arrival support.
Maintains orderly and effective desk operations, including supplies, equipment, and forms inventory.
Pick up campus mail from the Student Housing central office and deliver to each area hall in timely manner.
Maintains appropriate office and department records and files.
Supports KU Summer Conference activities in assigned areas including summer desk, mail and conference support.
Completes special projects or other duties as assigned by supervisor or appropriate senior staff.
Meet weekly with administrative assistant team and supervisors.
Attend on-going professional development training.
Represent KU Student Housing at informational fairs or other customer service events for prospective students when requested.
Serve as a team liaison or project lead for the hiring and selection of desk assistant staff, management of scheduling software, desk assistant global training and development.
Additional Duties 10%
High School diploma or GED equivalency and one year of office experience or one year of post-secondary education.
One year of office experience to include experience in the following:
General office and administrative support work to include in-person and telephone contact duties
Experience with basic computer systems and operations
Experience with Microsoft Outlook, PowerPoint, and Excel
Experience using a broad range of relational database applications specific to KU Student Housing and the university
Experience working in a diverse environment, particularly a higher education setting
Must be confident end-user of enterprise software programs and systems.
Valid driver's license.
Experience as a staff member or student at the University of Kansas, Lawrence
University Of Kansas