Residence Hall Administrative Assistant

University Of Kansas Lawrence , KS 66045

Posted 1 week ago

Job Description:

Service Desk Operations 45%

  • Directly supervises three front desk operations and serve as primary resource person for the desk operations, staff and residents.

  • Directly supervise student manager of Hashinger Theater and others under direct area of responsibilities.

  • Responds to inquiries, questions and concerns from students and parents and triages them to others when necessary.

  • Plans and directs activities for a staff of student hourly desk assistants including hiring, training, bi-monthly staff meetings and performance evaluation toward a goal of outstanding customer service.

  • Documents activities related to job action

  • Schedules desk assistant, security monitor, and other student work shifts.

  • Completes payroll and time entry for a bi-weekly payroll.

  • Resolve complaints related to the functions of the front desk.

  • Facilitate ongoing training and development initiatives for staff.

  • Works in conjunction with the Administrative Assistant for Occupancy management to oversee key management including audits of key inventory and the lock-out process

  • Responsible for oversight of mail processing system that occurs at the front desk. This includes sorting, forwarding maintenance of a log of packages received and delivered.

  • Responsible for the oversite of the security management of the front desk. This includes: documenting security incidents; responsible for maintenance and oversight of security logs, security reports, guest check-in logs, log of students banned from complex/building.

  • Responsible for training staff in use and activation of building access system for residents and guests.

  • Fire Safety awareness and support including understanding fire systems and compliance with staff training.

  • Assists with information gathered from security camera installations as assigned.

  • Trains student staff to assists with completing maintenance requests as necessary.

General Administration 45%

  • Responsible for ensuring a welcoming environment at the main desk through trained personnel, well-stocked and attractive brochure displays, and a clean and organized environment.

  • Oversees the opening and closings of the front desks. Serves as the event/reservations coordinator for spaces in the complex, maintaining a facility reservation system for internal and external individuals and or groups/campus partners.

  • Assist with the opening and closing processes of the area residence halls including early arrival support.

  • Maintains orderly and effective desk operations, including supplies, equipment, and forms inventory.

  • Pick up campus mail from the Student Housing central office and deliver to each area hall in timely manner.

  • Maintains appropriate office and department records and files.

  • Supports KU Summer Conference activities in assigned areas including summer desk, mail and conference support.

  • Completes special projects or other duties as assigned by supervisor or appropriate senior staff.

  • Meet weekly with administrative assistant team and supervisors.

  • Attend on-going professional development training.

  • Represent KU Student Housing at informational fairs or other customer service events for prospective students when requested.

  • Serve as a team liaison or project lead for the hiring and selection of desk assistant staff, management of scheduling software, desk assistant global training and development.

Additional Duties 10%

  • Serves on work groups, completes special projects, reviews operations and makes recommendations and other miscellaneous administrative duties as assigned by supervisor or other senior Student Housing staff.

Required Qualifications

  • High School diploma or GED equivalency and one year of office experience or one year of post-secondary education.

  • One year of office experience to include experience in the following:

  • General office and administrative support work to include in-person and telephone contact duties

  • Experience with basic computer systems and operations

  • Experience with Microsoft Outlook, PowerPoint, and Excel

Preferred Qualifications

  • Bachelor's degree

  • Experience using a broad range of relational database applications specific to KU Student Housing and the university

  • Experience working in a diverse environment, particularly a higher education setting

  • Must be confident end-user of enterprise software programs and systems.

  • Valid driver's license.

  • Experience as a staff member or student at the University of Kansas, Lawrence

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Store Administrative Assistant

Dick's Sporting Goods

Posted 7 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity. On our Team, everyone plays a critical role. Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do. Administrative Assistant Duties: * Maintain payroll records * Administer new hire paperwork and maintain employee files * Maintain a high level of confidentiality * Participate in budget development and program planning (i.e. warranty and customer loyalty programs) * As business needs arise, other tasks may become necessary Success Profile: * Flexible Availability - Including Nights, Weekends, and/or Holidays * 1-2 years of clerical/administrative experience preferred * Proficiency in MS Office Click HERE to review our Rewards & Benefits Information Depending on position, candidates seeking employment with DICK'S Sporting Goods, Field & Stream, or Golf Galaxy should be prepared to successfully complete a pre-employment background check prior to beginning employment. DICK'S Sporting Goods is an Equal Opportunity Employer. Dick's Sporting Goods Lawrence KS

Residence Hall Administrative Assistant

University Of Kansas