Residence Coordinator

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Specific Duties

Student Staff Supervision, Development, and Support

• Select, train, supervise and assess the performance of assigned staff members, including 1-4 graduate level student staff and 10-25 Resident Assistants.

• Monitor student staff performance in building and maintaining positive communities with an emphasis on forming individual connections with residents, as well as developmental accountability practices.

• Actively engage in ongoing team and department level learning and development initiatives geared toward student staff skill development.

• Delegate and monitor student staff positional requirements including programmatic expectations, on-call and crisis management, student of concern support, etc.

Student Behavior Management and Emergency Response

• Provide assistance, support, and referral for students of concern, in collaboration with CAPS and DukeReach.

• In collaboration with the Office of Student Conduct and Community Standards, educate students about community standards and expectations and adjudicate assigned student conduct cases, meeting with students in a respectful and developmental manner.

• Serve in an 24/7 on-call rotation approximately 7-9 times a year, providing coverage within the assigned residential area and occasionally across campus with approx. 5,500 students. This may include holidays, depending on scheduling.

• Initiate outreach to students struggling with health-related, interpersonal, and academic concerns.

• Support the residential community in ways that attend to the well-being of its members, including mediating student disputes and providing emergency support for the residential community.

Community Development and Engagement

• Develop and sustain living environments that celebrate learning as an integral focus of the residential and university experience.

• Strategically collaborate with academic partners such as Faculty-in-Residence, Academic Guides, Living/Learning Communities, and Faculty Fellows to enhance the intellectual climate of the residence halls.

• Engage with campus partners and departmental colleagues to build a strong residential community which promotes a strong sense of belonging, as part of the QuadEx initiative.

• Directly or indirectly advise House/Quad Councils, promoting opportunities for student self-governance and supporting efforts to develop special community-wide social events and advocacy efforts.

Sense of Belonging, Inclusion, and Wellbeing

• Help develop and maintain a residential environment that creates a sense of belonging and equitable participation of all groups, while modeling ways to acknowledge and critically address issues of oppression, privilege, and power.

• Actively address issues of intolerance or bias that may arise within the community.

• Help promote and encourage an environment of mutual respect and inclusion for all students.

• Model respect and trust within the residential community through their interactions with their peers, supervisors, and residents.

• Initiate and follow appropriate institutional crisis intervention responses and processes in a timely manner.

• Appropriately maintain confidential and private information.

Administrative

• Perform administrative responsibilities as needed to support major HRL and Divisional responsibilities including, but not limited to, move-in/move-out processes, Health and Safety Inspections, A-Team, occupancy management, etc.

• Administer assigned programming and staff development budgets.

• Serve on assigned committees at the departmental or divisional level.

• Manage the space reservation processes for their assigned area and assist residential groups with event planning.

• Provide management coverage for the campus office, when needed.

• Perform related duties as assigned or required to meet departmental, division-wide, and University goals and objectives

Required Minimum Qualifications

• Earned Master's Degree by effective date of employment

• Previous experience in student affairs/student services.

Preferred Skills, Competencies, and Traits

• Master's degree in student affairs administration, higher education, counseling education, or similar field.

• Previous experience as a residential life staff member

• Previous experience in living-learning and/or themed communities.

• Experience supervising student paraprofessional staff and advising student groups

• Lived previously in campus housing

• Strong administrative, planning, and organization skills.

• Strong ability and commitment to establishing and maintaining positive and collaborative working relationships at all levels.

• Superior communication skills (verbal, written, and interpersonal).

• Ability to work in an environment that includes degrees of ambiguity.

• Ability to manage crisis situations.

Conditions of Employment:

• Must live in assigned apartment as the primary residence.

• Must respond to community needs, as required.

• Must use dining allowance to promote student and/or staff and/or faculty interaction.

• Must be able to obtain a North Carolina driver's license within 60 days of employment.

• Must be able to successfully pass a criminal background check.

• In accordance with Duke University's policies and procedures, all faculty and staff are required to have a COVID-19 vaccination and booster, as well as a yearly influenza vaccination. If hired, staff will be required to present proof of these required vaccinations OR have an approved medical or religious exemption on file with the university.

Job Code: 00001923 RESIDENCE COORD

Job Level: 11

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh