Reservations & Yield Manager (Temporary)

Fairmont Hotels & Resorts San Jose , CA 95111

Posted 4 months ago

Reservations & Yield Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Reservations Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests' preferences and anticipate their needs.

Hotel Overview:

Fairmont San Jose is perfectly situated in the heart of downtown and is the prominent luxury hotel for business and social events in the city. Our state of the art meeting/business amenities and proximity to the convention center creates an unparalleled experience for our group and business travel guests. The hotel is located within 15 minutes of an international airport and within walking distance to world class dining, theatre and arts, which allows all guests the ability to relax and enjoy the destination.

Summary of Responsibilities:

Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and manage all aspects of the Reservations department and ensure all service standards are followed

  • Manage and coordinate all group and in-house reservations

  • Maintain close liaison with the Sales, Conference, and Accounting teams

  • Produce daily, weekly, monthly and quarterly reports as required

  • Attend pre-convention meetings and revenue management meetings as required

  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Manage billing requirements for specific Business Travel accounts

  • Review all Group Turnovers and manage group cutoff dates

  • Manage EZ Yield and Extranet site availability under the direction of the Director of Revenue Management

  • Build/Maintain rate codes within the CRS system

  • Balance house inventory

  • Review /Maintain Sellweb

  • Property contact for GRC

  • Review/Investigate JD Power alerts and monthly results as they relate to the reservations department

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Qualifications:

  • Previous leadership experience in a similar role preferred

  • Previous experience with a Property Management system required

  • Computer literate in Microsoft Window applications required

  • University/College degree in a related discipline preferred

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Must be able to provide proof of elegibility to work in the US

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Fairmont San Jose is proud to be an Equal Opportunity Employer. EOE/M/F/D/V


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Reservations & Yield Manager (Temporary)

Fairmont Hotels & Resorts