Job Title: Reservation Agent
Department: Reservations Department
Reports To: Reservation Sales Manager
Prepared By: Assistant Director of Reservations
The Reservation Agent's primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively. The ideal candidate would be courteous, self-motivated and detail oriented.
Essential Duties and Responsibilities
1.Answer telephone calls and emails in a clear and professional manner.
2.Book reservations for overnight accommodations.
3.Assist guests by selling future reservations. Promptly follow up with guest inquiry leads for second chance bookings.
4.Manage multiple phone calls while booking guest vacations.
5.Provide resort information and brochures upon request.
6.Answer any inquiries pertaining to resort, amenities, or surrounding area.
7.Utilize reservation selling techniques.
8.Input accurate reservations into system.
9.Maintain potential and current guest profile information.
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.
Deliver the highest standard of service to all customers Display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel).
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Requirements
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skill and Ability Requirements
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Sandestin Golf and Beach Resort is open and operational 24 hours a day, seven days a week. Employees are required to be available to work: days, nights, weekends, and holidays.
Valid driver's license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.
Rules and Regulations
All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's Safety Policy.
Must be able to speak, read, write, and comprehend the English language.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and climb or balance.
The employee must regularly lift and /or move, and push and/or pull up to 10 pounds, frequently lift and/or move up to30 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.