Reservations Learning Manager - Full-Time

Hyatt Tucson , AZ 85704

Posted 5 months ago

The Reservation Sales Learning and Development Manager is responsible for developing and maintaining a culture of revenue optimization by working with key stakeholders to promote meaningful connections with every guest contact and each colleague interaction.

Essential Functions

  • Creates and maintains reservations sales onboarding program, including timelines and materials for both Experience Planners and Miraval Advisors.

  • Creates and maintains all Standard Operating Procedures for Reservations Sales department.

  • Creates and maintains all Checklists for Reservations Sales department.

  • Creates and facilities team trainings to further development after onboarding.

  • Manage the Ambassador Program during peak season collecting and compiling new updates from different departments which is facilitated by the Experience Planner.

  • Works with Spa and Program Department heads to plan team trainings regarding new programming and services.

  • When necessary, will work with manager to create and help facilitate development plans for an Experience Planner.

  • Conducts Phone interviews for prospective candidates for Experience Planners.

  • Be present and contribute to weekly Reservations Leadership meeting.

  • Be present and contribute to monthly scoring calibration calls for Experiencing Planners.

  • Other duties and responsibilities as assigned.

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Reservations Learning Manager - Full-Time