Reservations (Core) Manager - Rooms Division

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite - and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Reservations (CORE) Manager

Full Time

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Reservations (CORE) Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee and guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Reservations (CORE) Manager reports to the Director of Rooms. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

About the Role:

The Reservations (CORE) Manager oversees the internal hub of the hotel combining Reservations, In Room Dining and PBX functions. This one stop shop is designed to ensure a seamless guest experience. This person must also be comfortable attending and contributing to forecast and strategy meetings and acting upon direction as necessary. This can include forecasting, inventory management, promotion creation, liaising with hotel partners as well as administrative tasks such as performance reviews for the team, payroll submission as well as commission payment and follow up.

This role will be responsible for ensuring availability and rates are in parity through all booking channels and will contribute towards all areas of the department business. We are looking for an experienced professional with previous and relevant supervisory experience.

Responsibilities:

• Oversee the internal hub of the hotel, ensuring seamless coordination between Reservations, In-Room Dining, and PBX functions.

• Attend and contribute to forecast and strategy meetings, actively implementing directives as needed, including forecasting, inventory management, and promotion creation.

• Conduct performance reviews, manage payroll submissions, and oversee commission payments for the team.

• Ensure availability and rates are consistent across all booking channels, contributing to departmental business objectives.

• Act as the primary point of contact for prospective guests, handling incoming calls, providing information, and securing reservations.

• Enhance the pre-arrival experience and ensure a seamless stay for guests throughout their visit.

• Manage communication channels, including the hotel's phone and communications systems, to uphold the hotel's reputation.

• Provide general information about the hotel and assist callers, including responding to emergencies and connecting individuals as needed.

• Oversee all incoming guest requests and ensure timely and accurate fulfillment of accommodations, orders, and requests according to Four Seasons Standards.

Preferred Qualifications and Skills

• Strong computer skills and excellent communication abilities.

• Minimum of 2 years of relevant supervisory experience.

• High analytical and organizational skills, with attention to detail.

• Proficiency in speaking, writing, and reading English; knowledge of additional languages is a plus.

• Familiarity with labor laws is desirable.

• A positive attitude, willingness to learn, and adaptability to a flexible schedule, including different shifts and weekends.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Have access to a robust benefit plan

• Have the opportunity to engage in diverse and challenging work

• Derive a sense of pride in work well done

• Be recognized for excellence

Base Salary: 90,000.00 - $100,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf