Reservations And Sales Specialist (Call Center)

Diamond Resorts Corporation Las Vegas , NV 89134

Posted 3 weeks ago


Under supervision, the Reservations and Sales Specialist provides excellent customer service to all potential guests, owners and members who call into the National Marketing Call Center. This position also provides excellent customer service with all outbound calls to potential guests, owners and members to activate their reservations and confirm their arrivals.


  • Performs outbound sales calls to assist potential guests, owners and members with activating reservations and confirming their arrival information.

  • Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole.

  • Updates reservations system with detailed notes regarding all guest information and reservations that the agent is responsible for.

  • Processes cancellations and reimburses payment when necessary.

  • Processes payment for reservations.

  • Remains compliant with PCI and privacy standards.

  • Immediately informs management of any escalated issues while handling guest calls.

  • Learns and delivers a branded and scripted presentation and qualification pitch. Adheres to Company scripting standards when selling and reserving Company products.

  • Provides accurate and comprehensive answers to customer questions for all products and services provided by the company.

  • Responsible for accurate data entry.

  • Responsible for recovering packages attempting to cancel.

  • Adheres with federal guidelines as they relate to the Do Not Call List and Consent To Call.

  • Complies with training received on all Company software and computer programs.

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned.


  • High School Diploma or equivalent.


  • No prior experience or training required.

  • No supervisory experience required.


  • This position does not include any supervisory responsibilities.


  • Nevada: Timeshare License is required.

  • Florida: This position does not require licenses or certifications.


This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Maintains a typing proficiency at a rate of 35 words per minute.

  • Responsible for operating general office machinery including computer, copy machine, fax machine, 10-key, etc.

  • Exemplary organizational skills.

  • Completes multiple tasks with both speed and proficiency.

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Excellent customer service skills.

  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.

  • Recognizes an emergency situation and takes appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

  • Performs well with frequent interruptions and/or distractions.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Convention Sales Rep Call Center (Ces/Blv)

Caesars Entertainment Corporation

Posted 1 week ago

VIEW JOBS 4/10/2019 12:00:00 AM 2019-07-09T00:00 Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment. Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. Responsibilities/Purpose The Convention Sales Lead Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer all incoming sales lead calls and direct customers to the appropriate sales teams/managers. They will follow a decision tree to delegate leads as well as various other systems to track leads and communicate with customers and the sales team. They will assist with other related functions as determined by management. Job Functions: * Maintains high level of service skills so as to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management. * Performs tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high volume environment. * Clearly communicates and demonstrates enthusiastic service. * Meets department punctuality, adherence and attendance guidelines. * Handles all incoming customer transactions promptly, efficiently, accurately and professionally. * Meets department appearance guidelines. * Safeguards customer confidentiality and privacy in accordance to company and department standards. * Is team oriented and assists with special projects and/or additional duties as directed by management. Essential Job Requirements: Education: * High School Diploma or equivalent required Experience: * 1-year Customer Service or Sales experience. Must have stable work history and be computer literate. Abilities: * Must be able to type. * Must be 18 years of age or older. * Must demonstrate strong verbal and written communication skills and * Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner. * Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external. * Must be able to read, write, speak and understand English. * Must be able to work in high and low stress areas. * Must be able to maintain a flexible work scheduled based on business demands. * Must be able to work in close quarters. * Must be multi-task oriented. * Excellent interpersonal, communications, team building and problem solving skills are required. * Must be able to work with minimal supervision. * Ability to perform full duties of dexterity and visual perception * Maintain a clean and organized work environment. * Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center. Desired Skills: * Hotel Sales Administrative Experience * Knowledge of Windows based PC Applications * Some experience with Delphi, LMS and /or Microsoft Windows The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Caesars Entertainment Corporation Las Vegas NV

Reservations And Sales Specialist (Call Center)

Diamond Resorts Corporation