Reservations And Leasing Coordinator- Bryant Real Estate- Wrightsville Beach

Essential Functions of the Position

• Maintain a knowledge of all current and future available properties.

• Greet and assist all vacation guests, prospective and current residents, and owners.

• Complete all processes for entering reservations, adjusting reservations, or canceling reservations.

• Assist with move-ins, move-outs and rent receipts for annual residents.

• Explain lease and all appropriate addenda to new residents.

• Review guest contracts to update reservations and process payments.

• Compiles and processes applications for approval as necessary for annual tenants.

• Explain contract and company policy to all prospective vacation guests.

• Shows properties to prospective guests and tenants.

• Assists with resident relations.

• Accepts and completes Notice to Vacate forms.

• Providing exceptional customer service by responding quickly and courteously to guest inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.

• Other duties as assigned.

Knowledge & Skill Requirements

• Ability to work effectively and in a fast paced, constantly changing environment.

• Solid multi-tasking skills along with the ability to meet deadlines.

• Willingness and ability to work weekends and holidays as the business requires.

• Excellent verbal and written communication skills.

• Professional appearance along with a positive attitude, be a team player and be willing to learn.

• Strong critical thinking skills.

• Working understanding of Microsoft Excel and pivot tables is a plus.

• Prior experience with vacation rental software Track or AppFolio is a plus.

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Experience level:

• 1 year

Schedule:

• 8-hour shifts and 40 hours per week

• On call

• Weekend availability

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