Come be a part of something bigger!
More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn't love to get away)
Paid Time Off (Holidays/Vacation)
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details
Who are we?
Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.
As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.
Every Guest, Every Employee, Every Time!
We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.
If you are ready to come Be The Difference - apply now!
What you will have an opportunity to do:
The Reservation Agents play an integral role in ensuring that each of our customers have exceptional reservation experience on the phone. Reservation Agents are responsible for positive guest interactions while talking with guests in a friendly and efficient manner. They must also be knowledgeable on working with guests on room packages, spa reservations, and dinner reservations. At all times, reservation agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, on the phone.
The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
CORE COMPETENCIES: Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations
Responsible for taking reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets and room locations.
Interact with Group Rooms Coordinator on bookings.
Activate "manual system" in the event of system downtime.
Keep up to date with knowledge of phone system.
Handle all guests' special requests in a professional manner.
Post advance deposits and keep accurate records of deposits.
Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
Required to perform other tasks and duties as assigned.
Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
Will be cross-trained and assist as needed in PBX and the Front Desk.
Assist with mailings as needed.
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.
We are an Equal Opportunity Employer
What are we looking for?
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent.
Pleasant speaking voice
Previous reservations and PBX experience.
Excellent written and verbal skills.
Excel and data entry experience
Must be able to type accurately (30 words per minute).
The right person will be show customer service skills and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working in reservations.
Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.