Reservations Agent

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

Overview

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

• Answer guest inquiries about hotel services, facilities and hours of operation.

• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

• Enter reservations into the computer according to standard operating procedures.

• Communicate and work closely with the Sales Department concerning group bookings.

• Maintain availability calendar and communicate all relevant information to the operations staff.

• Maintain accurate files and reports.

• Handle all special reservations, to include V.I.P. reservations, packages and discounts.

• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.

• Attend and give input on trends and opportunities to maximize revenue.

• Complete forecasts as required by management.

• Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.

• Post no-show revenue daily, if required at property.

• Process travel agent checks, if required at property.

• Be able to perform all duties of Guest Services Agent and assist at front desk as needed.

• Communicate availability to wholesalers.

• Call for occupancy at area hotels.

• File reservations and group contracts.

• Review Reservations logbook and Guest Request log on a daily basis.

• Send confirmations.

• Process advance deposit/balance sheet.

• Process brochure requests.

• Forecast packages according to hotel standards.

• Research travel agent commissions.

Qualifications

• High School diploma or equivalent required.

• Experience in a hotel or a related field preferred.

• College course work in related field helpful.