Reservations Agent

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets.

We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Performance Hospitality Management's high standards of quality. Handle all guest interactions over the phone and in person with the highest level of hospitality and professionalism.

Must obtain and retain ever-changing knowledge of Performance Hospitality Management Businesses. Bring an engaging, personal and genuine form of hospitality to our guests and staff members.

Essential Functions:

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation.

• Enter reservations into the computer according to standard operating procedures.

• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.

• Up sell rooms when possible. Complete administrative tasks including, but not limited to, preparing invoices for accounting team, printing training packets, setting up and preparing for executive meetings, running errands, and cleaning tasks.

• Provide friendly, professional guest service with genuine care. Handle all special reservations, to include V.I.P. reservations, packages and discounts.

• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.

• Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.

• Be able to perform all duties of Guest Services Agent and assist at front desk as needed.

Qualifications:

Ability to communicate in English. Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Ability to work beyond standard hours when necessary, including evenings, weekends and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor.

Qualifications

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

"Performance Hospitality is proud to be an Equal Opportunity Employer.

Drug-free Workplace