Reservationist

$20.00/hour!! This role is on site at our call center.

Comprehensive health insurance benefits and 401k. There is a gym and cafeteria in the building.

The Reservationists is responsible for fulfilling all of the reservations responsibilities of the Contractor.

• Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations

• Following the established script to ensure proper trip bookings

• Checking eligibility status of customer and trip(s) being requested

• Verifying that trips are within the service area using available tools

• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service

• Responding to "Where's my Ride" inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues

• As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch.

• Working with dispatchers and schedulers to resolve any issues, including recoding of denials

• Other duties as assigned

Education, Licensing, and Certifications:

High school diploma or equivalent, such as GED, required

Experience Preferred:

1 year or more of customer service experience preferred.

Skills and Knowledge Required:

Ability to read, comprehend and understand maps

Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

Basic math, writing, and computer skills

Ability to communicate via telephone with clear speech and a pleasant phone manner

Pre-Employment Requirements:

Must submit to drug testing and a background check

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.

100% of work is accomplished indoors and in air conditioned or well ventilated facilities

Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Req ID: 1463

Pay Group: NCD

Cost Center: 601

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.