Reservation Support Representative

Job Description

As a Reservations Support Representative, your primary responsibility will be to provide support to both internal and external sales and service teams. This position assists in the acquisition of additional tour and room inventory, with a focus on maximizing inventory to meet and exceed tour budgets. Utilizing excellent communication, critical thinking, and organizational skills is a must.

Compensation: $16.00 per hour THIS IS AN IN-OFFICE POSITION

Schedule: Variable work shifts, which will include evenings, weekends, and holidays (Monday through Sunday, 9 am to 9 pm).

Responsibilities:

• Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages.

• Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments

• Ensure all guests have adequate accommodations in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed

• Book, modify, and cancel reservations in various systems and online booking portals.

• Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc.

Qualifications:

• High school diploma or equivalent (GED) required

• Strong written, verbal, and interpersonal communication skills

• Computer proficient

• Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills

• Customer service, hospitality, data entry, and/or call center experience a plus

Benefits:

• Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.

• Career Growth: We believe in developing our current talent, we promote within.

• Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!

• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!

• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

BGOROSP