Reservation Sales Manager

Company Description

At JUSTIN Vineyards & Winery, we offer guests the ultimate California food and wine experience. The Restaurant at JUSTIN is the only winery restaurant to have received both a MICHELIN Star and MICHELIN Green Star and most recently, a Five-Star rating from Forbes 2023 Travel Guide. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.

JUSTIN is seeking a Reservation Sales Manager who is passionate about enhancing the guest experience and driving sales goals. The Reservation Sales Manager is responsible for guest communication, including inbound/outbound calls, email, etc. for 3 unique wine brands - JUSTIN Vineyards & Winery, Landmark Vineyards, and Lewis Cellars - from one centralized call center. This is a great opportunity for someone who like managing multiple projects at once with a singular goal of creating memorable experiences for our guests.

Job Description

• Promptly answer the telephone using a positive and clear voice. Graciously receives guest communication, offering appropriate suggestions - follows up as needed

• Promptly respond to guest emails and text messages with proper verbiage and answers

• Lead a team to deliver unparalleled customer service

• Manage guest feedback in an appropriate and timely fashion

• Create processes that grow the business

• Maximize profit by upselling experiences

• Build strong relationships with guests and wine society members

• Track and report on guest feedback, with a business development mindset

• Assist senior leadership with planning and budgeting

• Work hard to fully understand guest requests, and responds with appropriate actions

• Have a deep understanding of local attractions, including wine tours, tastings, events, etc. and uses this information to enhance the guest experience

• Promptly completes the reservation process for multiple outlets and events by inputting and retrieving information from a computer system, confirming pertinent information

• Remain calm and alert, especially during emergency situations and/or busy days, serving as a role model for other associates

• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation

• Maintain the VIP and tour calendars and bookings. Ensure all staff is aware of important visitors, private tours, etc

• Complete annual employee performance reviews for direct reports

• Communicate effectively both verbally and in writing to provide clear direction and delegation to staff

Qualifications

• Two (2) years of experience in a hospitality or consumer facing role. Experience in the wine industry a plus.

• Proven success working in a customer service position or industry

• Demonstrated strong ability to work well under pressure

• Ability to establish direction, obtain commitment and execute appropriate logistical processes

• Analytical-synthesizes complex or diverse information

• Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully and collaboratively

• Oral communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and actively participates in productive meetings

• Written Communication-possesses excellent written communication skills and composes email and other written correspondence in a professional manner.

• Quality management-looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

• Judgment-displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

• Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans

Pay Range: $26.00 - $33.00 per hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Competitive benefits package including Medical, Vision, Dental, 401k

• Continued training and generous Education Reimbursement Program

• Paid sick, vacation and holiday time

• Wonderful Giving (www.wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice

• Company prioritizes wellness through its Wonderful NOW (Nourish Our Wellness) initiative, which provides a robust suite of wellness offerings such as access to mental health resources and life coaching, employee community groups, cash rewards for healthy habits, and on-demand fitness videos.

Located in Paso Robles, JUSTIN Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn, and a Restaurant-making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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