Delaware North Companies Amherst , NY 14228
Posted 1 week ago
The Opportunity
Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle inbound calls from customers who wish to make reservations at hotels and resorts around the country. A qualified candidate will meet our companies' vision by delighting guests to create world-class experiences.
This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, NY.
Pay
$15.00 - $16.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
Answer inbound customer calls and provide good customer service
Identify customers' needs and wants
Use all available resources to answer customer questions
Create reservations for customers and recognize opportunities to offer packages and additional services
Communicate with hotel/resort front desk staff
Collaborate with managers to assist customers and reach sales goals
Qualifications
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Customer-focused with a love for helping others
Maintain a positive, and professional attitude toward customers at all times
Ability to multi-task
Comfortable using computers with strong typing skills
Able to utilize call center software and tools appropriately
Adhere to all company policies and procedures
Must be able to sit for long periods
Experience working in customer service or the hospitality industry is preferred
Physical Requirements
Shift Details
Evening shift
Holidays
Weekends
Who We Are
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North Companies