Reservation Clerk (292897-713)

Metro Transit - St. Louis Saint Louis , MO 63150

Posted 2 months ago

Mission:

Ensure the efficient transportation reservation of Metro Paratransit customers through the use of computer software as well as assisting customers with service issues.

Essential Outcomes:

  • Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues.

  • Establish efficient routing and scheduling for customers using telephone and specialized computer software.

  • Comply with transportation contractual agreements for Medicaid and DMH clients, and numerous other private contracts.

  • Print and prepare driver paddles for service.

Required Skills

  • Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.

  • Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems.

  • Knowledge of personal computers, Windows 2013 environment, and Office 2013 programs.

  • Touch typing at least 30 words per minute.

  • Ability to recognize service zones and apply Metro fare structure and policies and procedures.

  • Ability to work rotating shifts.

  • Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers.

  • Ability to communicate effectively, both orally and in writing.

  • Ability to work under stressful conditions while answering a high volume of phone calls.

  • Ability to analyze and make decisions and problem-solve for customers.

  • Ability to maintain confidentiality of sensitive customer and driver information.

Required Experience

Education

  • Degree: High school diploma or G.E.D. required.

  • Field:

Experience:

  • Years: One (1) to Three (3) years.

  • Field: Customer Service / Administrative

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Reservation Clerk (292897-713)

Metro Transit - St. Louis