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Reservation Agent

Expired Job

Sonnenalp Resort Of Vail Vail , CO 81657

Posted 2 months ago

We are currently seeking a full-time Reservations Agent to start Oct 1st. Typical schedule is Wednesday through Sunday 8:30-5pm.

The Reservations Agent coordinates pre-arrival call (PAC) program, acts as a backup guest services agent, and is a major contributor and advocate of guest profiling program and complete rebooking calls.


  • Call guests for their Pre-Arrival Calls

  • Review new reservations daily & reply to PAC emails from guests

  • Book dinner reservations with the concierge, book treatments with the spa, make room moves (change of requests, bringing dog, children, extra person etc.)

  • Review overall reservation.

  • Take hotel reservations calls as a backup agent

  • Accurately input reservations into the PMS (Property management system)

  • Via Third Social - answer inquiries of room rates, outlets and room locations same day.

  • Interact with group sales department to maximize bookings

  • Know the dates ,rates, minimum stays for the different seasons

  • Know policies for Booking, Canceling and Taking Payments on Reservations

  • Know the Sonnenalp Performance Management System

  • Sell all hotel Facilities: Spa, Concierge, Restaurant Hours of Operation, etc...

  • Book GDS system navigation, LHW-(leading Hotels), Expedia HUBX(website),VVCTB(tourism Bureau) and VBCR(Vail resorts)

  • Follow LHW(leading Hotels of the World)/LQA(Leading Quality Assurance) criteria in making Reservations and upselling property.


  • Previous Reservations, Front Desk, or related hotel field preferred

  • Experience with Springer Miller or similar Property Management System required

  • College degree in Hospitality preferred

  • Knowledge of the Vail Valley and surrounding areas preferred

  • Good spoken and written English.

What you will receive:

  • Competitive wages

  • A chance to work for a top employer in the Vail Valley

  • The ability to interact with guests from all over the world

  • Learn the LHW's guest standards (encompasses more than 430 hotels and resorts in over 80 countries)

  • An opportunity to advance your Vail mountain experience with new friends at a great family company

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Reservation Agent

Expired Job

Sonnenalp Resort Of Vail