Researcher, Programs

Slack San Francisco , CA 94118

Posted 2 weeks ago

Researcher, Programs

Slack is hiring a Researcher to work with our Research and Analytics team in San Francisco. You will build and oversee research programs that allow the team to efficiently scale, with the goal of providing product teams access to customer research in order to inform product decisions. Programs include anything from Rolling Research, which provides usability support to teams across Slack, to managing councils that enable us to talk with hard-to-reach audiences. This is an exciting role that will give you exposure and experience working with various product teams, opportunities to do primary research, as well as opportunities to build relationships with and work with various vendors. You will also partner with senior researchers across the organization.

The Research & Analytics team aims to improve product value throughout the customer experience by understanding the how and why of team workflows, communication processes and cultures. We provide data at every stage of the product development cycle. In addition to conducting a variety of practical and impactful research, you're building and maintaining the strong user-centered culture at Slack.

Slack has a positive, diverse, and supportive culturewe look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you'll be doing

  • Gather and prioritize key questions from Product, Design, Engineering, and Marketing teams

  • Maintain current programs, such as Rolling Research, as well as develop new ones as needs arise

  • Partner with senior researchers to capture insights about customers and prospects from a variety of research methods

  • Analyze qualitative and quantitative data and convey those insights to the appropriate people in an engaging and actionable manner

  • Be an internal evangelist for customer and product research

What you should have

  • Masters or Ph.D. in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience

  • 2-5 years of industry experience*

  • Experience with usability testing

  • Proven experience as a highly effective collaborator, communicator, and project manager

  • Willingness to get your hands dirty

  • Through trial and error we've learned that people don't

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Researcher, Programs