Research Specialist

Mufg Tempe , AZ 85280

Posted 2 months ago

Research Specialist

  • Requisition # 10034735-WD

  • Job Type Day

  • Location Tempe, ARIZONA

  • Date Posted 04/27/2020

Your potential. Your opportunity.


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we're 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Reporting to Underwriter 1, the Mortgage Assistance Group Specialist is responsible for acting as single point of contact for the Bank consumers who have been identified as meeting criteria for Mortgage Assistance Group inclusion for Loss Mitigation or Foreclosure processes. Effectively manage complex relationships with internal and external customers of the bank, while adhering to all state and federal guidelines, such as the Fair Debt Collections Practice Act (FDCPA).

Major Responsibilities:

  • Resolve differences and make appropriate adjustments by researching items via various sources, including established departmental audit trails, bank records, and tracers sent to other banks.

  • Workload consists of more difficult and critical cases.

  • Prepare transmittal letters and Bank and Federal Reserve advices to adjust errors located.

  • Trace missing items to depositor, utilizing unqualified audit trails.

  • Answer inquiries from branch offices, other departments, and customers concerning errors.

  • Reconcile and certify all assets and liability general ledger accounts for Adjustments and Return Items.

  • Tabulate and submit the totals for the Return Items and Adjustments CBCHA final settlement. Inform department management of outgoing wire transfer requirements and incoming wire activity.

  • Assist other department staff as needed by handling inquiries, problems, and discrepancies. Perform other duties as assigned.



  • Requires full working knowledge of related technology systems, bank policies, practices and procedures.

  • Typically requires a high school diploma or GED and 4+ years of technical experience in banking operations or related field.

  • Requires knowledge of Federal, state and local regulation concerning check collections/returns.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

  • Job Operations

  • Primary Location Tempe, Arizona

  • Shift Day

  • Schedule Full Time

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