Title: Research Specialist (Non - LO - No Consumer Contact) Job Status: Full Time/Hourly
Reports to: Loan Services Research Supervisor Department: Operations
Amount of Travel Required: None
Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. We're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.
The Research Specialist position exists to review, research and document any information obtained regarding loan/payment histories. They possess strong teaming and communication skills to assist with any questions/issues that may arise from their research.
Researches data surrounding payment histories, payment adjustments based on APR, escrow, insurance policies, late charges, overages, etc.
Handles customers (internal/external) written/verbal requests for more extensive information.
Provides excellent written skills when taking care of customers, attorney's, and Better Business Bureau.
Cross trains in other departments and trains team on information obtained.
Handles Word, Excel and Financial calculators with ease and confidence.
Comprehends extensive information concerning standard concepts, practices and procedures within the Loan Services Department.
Works on projects related to Loan Services practices.
Performs other duties as assigned.
High School Diploma or Equivalent required, college preferred.
Basic computer skills with ability to type at least 25 wpm.
Ability to communicate effectively and efficiently via phone, email and person to person.
Capability of gathering facts accurately, analyze causes, evaluate alternate solutions and arrive at sound conclusions on action to be taken.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail and organizational skills.
Ability to work in a team environment.
Ability to think outside the box and provide intuitive, creative ideas to resolve issues.
Working knowledge of the AS400 system a plus.
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
75% communication methods completed over the phone. Must be able to exchange accurate information at all times.
Ability to identify and assess account status and determine appropriate process.
Constantly works in an indoor temperature controlled, sealed window office environment.
Medical and Dental Plan with Prescription Coverage and Vision
401(K) includes 100% company match of the first 4%
Paid time off days (PTO), paternal leave, and holidays
Enjoy coming "home" to our brand new, state-of-the-art Home Office
Robust wellness programs, on-site workout facility, and restaurant
Tuition Assistance for your first degree!
Community involvement including Volunteer Paid Time Off (VTO)
Collaborative and energetic work environment
Professional development and promotion opportunities