Under direction, the IR Research Specialist is responsible for researching and resolving invoice payment inquiries while assuring controls are maintained and SOX guidelines are met. The IR Research Specialist supports onboarding efforts for the Vendor Management Portal and Darden's Procure to Pay system while creating an emphasis on supplier adoption of self-registration and self-service invoicing and inquiry.
ROLES AND RESPONSIBILITIES:
Support the Accounts Payable phone queue including vendor and restaurant manager inquiries
Research vendor payment inquiries while guiding vendors towards the self-service tools available in the Vendor Management Portal and Darden's Procure to Pay system
Supports onboarding efforts for the Vendor Management Portal and Darden's Procure to Pay system, including tracking the progress of onboarding initiatives
Support internal customer requests for invoice and payment inquires
Support vendor research mailbox and/or Portal Support mailbox and respond timely to requests
Research unpaid invoices in open interface, Discoverer, restaurant application and internal spreadsheets
Reconcile vendor statements with past due invoices/credit memos, determine appropriate actions and complete corrections if needed.
Communicate effectively with vendors regarding correct payment processes
Research and resolve debit balances
Reconcile and continually monitor top 10/high volume vendor statements
Create, key & upload journal entries as required
REQUIRED TECHNICAL SKILLS:
1-3 years in a fast paced, customer service environment, and/or accounting environment.
Proficiency in Microsoft Excel, Word and Outlook.
Strong knowledge of Oracle and Discoverer (or related A/P systems)
OTHER KEY QUALIFICATIONS:
Self-starter requiring minimal supervision
Strong organizational skills with the ability to prioritize a high volume workload
Exhibits a sense of urgency, understands the importance of month-end closing deadlines
Excellent attendance record
Helpful attitude, positive teamwork spirit with a willingness to help
Excellent verbal and written communication skills
Ability to interact with all levels of management by phone and in person
Strong follow-through for problem resolution
Excellent customer service and phone etiquette skills
Ability to work in a fast-paced/ high volume environment and make appropriate decisions in a timely manner while meeting deadlines.
Darden Restaurants, Inc.