Research Scientist - Natural Language Processing

Conduent Morrisville , NC 27560

Posted 1 week ago

Conduentis the world's largest provider of diversified business process services withleading capabilities in transaction processing, automation, analytics andconstituent experience. We work with both government and commercial customersin assisting them to deliver quality services to the people they serve.

Wemanage interactions with patients and the insured for a significant portion ofthe U.S. healthcare industry. We are the customer interface for large segmentsof the technology industry and the operational and processing partner of choicefor public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration,automated tolling, customer care or distributed learning

  • Conduent manages andmodernizes these interactions to create value for both our clients and theirconstituents. Learn more at


  • Natural Language Processing for the world's largest provider ofdiversified BPO services

Wouldn'tit be great to use your Natural Language Processing (NLP) experience to improvethe lives of citizens, patients, and employees around the world? At Conduent,we're building algorithms and tools that do exactly that. If you're interestedin an exciting, innovative position that allows you to leverage these skills,then you're just the kind of person we're looking for. Conduent is enhancingits platforms in transportation, healthcare, financial services and customercare with predictive and prescriptive analytics. Because of the broadrange of fields we provide services for, you can be assured of not beingpigeonholed into a narrow domain and continue to be challenged by applying thelatest advances in the field. We work with both government and commercialcustomers in assisting them to deliver quality services to the people theyserve. At Conduent you will use your knowledge and training to take theeveryday services that our clients are using and add analytics, automation,intelligence to make these more efficient, more usable, more exciting and morefunctional.

MoreAbout Us:

ConduentLabs works closely with Conduent business groups to addresses real worldchallenges such as the rising cost of healthcare, mobility in urban society andpayment card fraud in financial welfare programs. We adopt a multidisciplinaryapproach that combines techniques from diverse domains such as machinelearning, statistical modeling, simulation, optimization and multimediaanalysis, and use big data technologies to consolidate and analyze volumes ofdata from multiple sources in a scalable manner. Our work is guided by insightsfrom ethnographic analysis and deep domain knowledge from both in-house andexternal experts.


  • $6.5B in global business (2017)

  • 8.9million people estimated to travel through Conduentmanaged toll systemsdaily.

  • Ourresearch team has generated over 700 patents and counting.

  • 19of 20 managed U.S. healthcare plans are clients.

  • #1provider of parking solutions in the U.S. with award-winning innovation.

  • 3of 5 top U.S. mobile service providers rely on us to deliver customercare.


TheResearch Scientist will apply their skills to work at the leading edge ofautomation in industries such as customer care, healthcare, social media,education, and legal and compliance solutions. Our call centers support adiverse set of clients where automating understanding of the intent, thetopics, and the sentiment of the conversation will lead to a better customerexperience. In our education services we seek to understand the trainingneeds of our clients and evaluate their effective delivery through free textanalysis. Content Moderation is a growing problem and being able toautomate the process of determine if text and other content posted to socialmedia violates policies would have great value. The NLP scientist willidentify use cases, create demonstrations of capabilities, and identify newopportunities in these and other Conduent businesses.


  • TheNatural Language Processing research scientist will be of the subjectmatter expert in innovative projects where natural language processinganalytics will lead to increased efficiencies in businesses where Conduentoperates.

  • Applymachine learning and other techniques to design and prototype intelligent,real-world applications that intelligently extract understanding from textand/or audio sources.

  • Keepabreast of the latest developments in the field by participating inconferences and other venues and can champion promising, new methods toexplore.

  • Proactivelyidentify new areas of research and in partnership with business groupsdevelop value-based proposals for investment.

  • Workwith "Intrapreneurial" business teams to develop and commercialize user-centric,adaptive and robust systems.

  • Contributeto the external community through conference participation and journalarticles.


  • MSwith experience in Computer Science, Computation Linguistics or a relatedfield.

  • Experiencewith the various aspects of Natural Language Processing including namedentity recognition, sentiment analysis, content summarization, intentrecognition, and experience with an understanding of the algorithms bywhich these are implemented

  • Mustbe a self-driven problem solver, capable of implementing innovativesolutions to problems, performing experiments to show feasibility of theirsolutions and working to refine the solutions into a real-world contextand demonstrated experience of working with teams to solve problems.

  • Interdisciplinaryskills: big data analytics, modeling and simulation, systems design andprototyping.

Theideal candidate will possess

Experienceand knowledge in services domains such as business process outsourcing systems,transportation systems, healthcare systems and financial services.

Conduentis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, creed, religion, ancestry, national origin, age,gender identity, gender expression, sex/gender, marital status, sexualorientation, physical or mental disability, medical condition, use of a guidedog or service animal, military/veteran status, citizenship status, basis ofgenetic information, or any other group protected by law. People withdisabilities who need a reasonable accommodation to apply for or compete foremployment with Conduent may request such accommodation(s) by clicking on thefollowing link, completing the accommodation request form, and submitting therequest by using the "Submit" button at the bottom of the form. Forthose using Google Chrome or Mozilla Firefox please download the formfirst: click here to access or download the form.


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Research Scientist - Natural Language Processing