Research Proposal Coordinator

Requisition Id 13229

Overview:

We are seeking a Research Proposal Coordinator who will support the User Program Office in the Neutron Sciences Directorate (NScD) at Oak Ridge National Laboratory (ORNL). NScD operates the High Flux Isotope Reactor (HFIR), the United States' highest flux reactor-based neutron source, and the Spallation Neutron Source (SNS), the world's most intense pulsed accelerator-based neutron source. Together these facilities operate 30 instruments for neutron scattering research, each year carrying out in excess of 1,000 experiments in the physical, chemical, materials, biological and medical sciences for more than 2,000 visiting scientists. HFIR also provides unique facilities for isotope production and neutron irradiation. To learn more about Neutron Sciences at ORNL go to: http://neutrons.ornl.gov.

The Research Proposal Coordinator leads the biannual user proposal call process including advertising, submission, review, beam time allocation, user notifications, and data maintenance and reporting. In addition to proposal management, responsibilities include writing and maintaining policies and procedures, developing process improvements, producing user communication materials, and providing technical support for the proposal tracking system.

Major Duties/Responsibilities:

• Coordinate and oversee the biannual user proposal call process including advertising, submission, review, beam time allocation, user notifications, proposal confirmation, and data maintenance and reporting.

• Provide support for internal and rapid access proposal submissions and reviews.

• Interact with customers including staff and visiting scientists to answer questions and resolve problems.

• Maintain updated policies and procedures for the user program.

• Write communications, web content, user guides, procedures, and reference materials.

• Prepare and conduct information sessions and presentations for customer groups.

• Work with stakeholders to find opportunities for improvement in the proposal process, implement solutions, and ensure closure of outstanding actions.

• Extract and evaluate data and generate reports, charts, and presentation materials.

• Provide user support, software QA testing, and feedback on proposal tracking system and related systems.

• Support development of proposal system by contributing to discussions on system priorities, writing software requirements, submitting and tracking bug tickets, and participating in training sessions.

• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by encouraging a respectful workplace - in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS degree in information science, information technology, communication, or related field with at least 2 years of relevant experience.

• Experience assessing user needs and developing effective systems for information management and transfer.

• Established track record of outstanding customer service and working effectively in a team environment.

• Expertise in the use of Microsoft Office products.

• Excellent written communication skills.

Preferred Qualifications:

• An MS in information sciences, information technology, communication, or similar degree.

• Familiarity with user facility proposal systems and related data bases.

• Project management skills and experience.

• Excellent presentation skills.

Benefits at ORNL:

We offer competitive pay and benefits programs to attract and retain hardworking people! The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, and Employee Discounts. Relocation Assistance is available for certain positions.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov or call 1.866.963.9545.

#LI-DC1

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville