Research Manager - Customer Experience Research (3914-736)

Ipsos Seattle , WA 98113

Posted 2 weeks ago

Who We Are

We are Ipsos Customer Experience.

We help the biggest companies solve some of their biggest problems with a focus on helping leaders create and deliver dynamic world class customer experiences. We are everywhere: in 85 countries and counting.

Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you, and stores you shop all the time. Pick a sector and we are there, on the ground as trusted advisor to the world's leading businesses on all matters relating to measuring, modeling, and managing customer and employee relationships. We are the recognized market, thought and technology leader in our field.

Sound like the right place for your career? Share our passion. Share our success. And join us in being proud to be Ipsos.

Research Manager, Customer Experience

This position requires having proven with a few years of professional services experience that you are a highly analytical, detail-oriented and quality-driven person with a high level of intellectual curiosity. As a Research Manager, you lead day to day activities interacting directly with clients and providing guidance to Ipsos Customer Experience team members working with you.

Your work requires sharp time management skills and a keen attention to detail. The ideal candidate is a business-minded individual who is interested in and intrigued by integrating data and research into actionable recommendations for top tier clients and executives. This is an excellent opportunity for those who have gained agency side experience and are ready to take the next step in their career development with a fast growing global firm Ipsos Customer Experience!

Key Areas of Responsibility:

  • Making projects happen: Coordinating and managing analysts.

    Ensuring our survey research projects are delivered on time and on budget. Working closely with our buddies in other departments.

  • Getting into the client's business: Interacting directly with client executives.

    Developing an understanding of our clients' business issues. Solving their problems.

  • Showing off your skills: Contributing to the design of research studies, both within the framework of current contracts and in proposals.

    Analyzing and interpreting results. Preparing client reports and presentations.

  • Setting the stage for your promotion: Bring creativity and insights to clients in identifying and solving business challenges, generate new and repeat business, and manage and develop colleagues doing those tasks. Building trusted advisor relationships inside Ipsos Loyalty and with clients.

Required Skills:

  • You are awesome.

  • You have 4-6 years working with a professional services firm, research agency, or consulting firm providing client service.

  • You love, love, love playing with data. You aspire to be called a "data scientist".

  • Within you is the potential to tell killer stories in presentations visually and in writing.

  • You have a strong interest in the customer experience and loyalty fields. You wonder why people do what they do.

  • You have strong working proficiency with MS Office (specifically MS PowerPoint, Word and Excel.

  • You completed a Bachelor's Degree level of education or higher, preferably in a related major such as marketing, science, business or mathematics with an overall GPA of 3.5 or higher (transcript copy required upon resume submission).

  • Beyond this, you get extra points for experience in working with quantitative analysis packages especially SPSS and Qualtrics.

Ipsos Makes a Difference

Our people see to that. We attract the best talent and serve the best clients.

Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That's what makes us proud to be Ipsos.

How to Apply

Interested in joining a premier organization committed to satisfying our clients beyond their expectations? Please submit a detailed resume that demonstrates you have the experience and abilities we are seeking online by clicking the "Apply" button below. Those interested are encouraged to apply as soon as possible.

We thank all applicants; however only those short-listed for an interview will be contacted.

Ipsos is an Equal Opportunity Employer

We thank all applicants, however, only those selected for an interview will be contacted.



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