Request Processing Coordinator

Liberty Healthcare Corporation Raleigh , NC 27611

Posted 3 months ago

Bright, talented and highly-organized professionals who have supervisory and health care industry experience are encouraged to consider an outstanding career opportunity with Liberty Healthcare Corporation of North Carolina.

Liberty is now accepting applications for a full-time "Request Processing Supervisor" position.

This position is based at Liberty's office located at 5540 Centerview Drive in Raleigh, NC.

Liberty Healthcare Corporation of North Carolina provides independent assessments and related administrative services for the North Carolina Medicaid Personal Care Services program for the State of North Carolina's Department of Health and Human Services, Division of Medical Assistance. Liberty assesses Medicaid recipients and determines their eligibility to receive home-based Medicaid personal care services - due to a physical disability, cognitive impairment, or chronic medical condition. Additionally, Liberty accepts and processes requests to initiate services from medical practitioners.

The Request Processing Supervisor fulfills a key function with the program and is responsible for:

  • Overseeing the program's system for processing a high volume of referral requests

  • Managing a process which includes sending technical denials, provider change notifications, and adverse decision notices to recipients, physicians and providers

  • Leading a team of approximately nine Request Processors within a call center environment

  • Troubleshooting and resolving complex requests and issues

  • Providing technical assistance and training

  • Ensuring high quality customer service is provided to all physician and service recipient clients

As the Request Processing Supervisor and full-time employee of Liberty, you can expect:

  • Competitive annual salary

  • Monday through Friday work schedule with regular daytime hours

  • Comprehensive benefits package

Click here for a detailed overview of the benefits package

You're a good fit for this position if you possess the following attributes:

  • Management experience ideally within a call center

  • Proven ability to successfully lead a team in a productivity driven environment

  • Outstanding writing skills and a high degree of computer proficiency

  • Outstanding interpersonal, communication and problem resolution skills

  • Bachelor's degree (significant relevant work experience may serve as a substitute)

Please note - applicants cannot have any personal or family-related affiliation with any provider of home health or home care services, or other affiliation that would cause or appear to cause any conflict of interest related to the services provided under this agreement.

Click here to learn more about Liberty Healthcare of North Carolina's services.

Liberty is an Equal Opportunity Employer. Veterans and people who have disabilities are strongly encouraged to apply for this position.

Click "Apply" and submit your resume for immediate consideration.

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Request Processing Coordinator

Liberty Healthcare Corporation