Lindenwood University Saint Charles , MO 63302
Posted 1 week ago
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JOB TITLE SUMMARY
Job Title: Representative, Veteran Affairs
Division: Student Experience
Evaluation Group: Staff
FLSA Status: Non-Exempt
Reports To: Assistant Director, Military Strategy and Student Experience
Positions Supervised: N/A
Job Summary
The veteran affairs representative assists with certifying student enrollments, communicates with students about their benefits/eligibility, supports maintenance of records and reports, and collaborates with University departments within and outside of Student Experience.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Assists School Certifying Official(s) (SCO)
Works with Veteran Affairs team to counsel student veterans on education benefits, other potential benefits, University programs offered by the Veterans Administration, and eligibility requirements
Assists student veterans in applying for education benefits
Maintains files on all military students at the institution
Collaborates with Enrollment Management and Student Financial Services (SFS) teams through the student life cycle
Performs various office tasks, such as ordering and stocking forms and supplies
Supports subject matter experts in the Veteran Affairs Center; upholds all applicable federal, state, and institutional policies; performs administrative responsibilities
Assists with annual academic report preparation for appropriate federal and state entities
Helps in planning/preparing for annual federal compliance audit and executes any needed corrective action plans
Escalates issues as appropriate
Service Excellence
Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models, supports, and holds others accountable to the University's values
Provides excellent and professional customer service during interactions with students, faculty, staff, and alumni
Communication, Teamwork, and Collaboration
Serves as a liaison between the Veterans Affairs Center and academic advisors, Student Academic Support Services (SASS), Business office SCOs, SFS, Admissions, Accessibility and Disability Services, and administrative personnel
Assists in resolving problems in relation to military student issues
Collaborates with other campus entities regarding veteran events
Job may require other duties as assigned.
Required Qualifications
Bachelor's degree
Experience working with veteran affairs preferred
Knowledge, Skills, and Abilities
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Familiarity with veteran affairs policies, procedures, and programs
Familiarity with FERPA regulations and privacy laws governing higher education
Excellent interpersonal, verbal, and written communication skills, including tact and diplomacy
Organizational and planning skills, including attention to detail and follow-through
Ability to maintain strict confidentiality of all records
Work Environment
General office setting
Non-Standard Flex
Physical Abilities
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Ability to lift up to 50 pounds
Adequately mobile to navigate campus
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Lindenwood University