Canon Solutions America Coral Gables , FL 33134
Posted 2 months ago
About the Role
Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes. This position requires travel between Canon office and Customer location.
Your Impact
Demonstrates learned capabilities through assignments.
Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
Demonstrates core customer service skills as outlined in training.
Supports the department as needed in special projects.
High level of manager oversight. Customer Service
Entry level customer service background.
Experience in direct-to-consumer service jobs a plus.
Furthers customer relationship appropriately.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Associates degree or equivalent required.
Ability to communicate technology issues clearly to manager and team.
Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues .
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
To be established with Co-op organization in alignment with their course descriptions.
Ability to travel between Canon office and Customer location (valid driver's license and acceptable driving record necessary).
Company Overview
About our Company
Posting Tags
#li-rb1 #pm20 Responsibilities
Participates in all required training and development courses.
Demonstrates learned capabilities through assignments.
Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
Demonstrates core customer service skills as outlined in training.
Supports the department as needed in special projects.
High level of manager oversight. Customer Service
Entry level customer service background.
Experience in direct-to-consumer service jobs a plus.
Furthers customer relationship appropriately. Qualifications HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Associates degree or equivalent required.
Ability to communicate technology issues clearly to manager and team.
Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues .
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
To be established with Co-op organization in alignment with their course descriptions.
Ability to travel between Canon office and Customer location (valid driver's license and acceptable driving record necessary).
Canon Solutions America