Puma Carlsbad , CA 92008
Posted 2 weeks ago
Sales / Wholesale
Representative Sales Support
Carlsbad, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
3+ years in a customer service role, golf industry preferred.
College degree preferred
Analytics experience preferred
Must have comprehensive, current experience with and technical knowledge of golf clubs.
The ability to effectively build relationships with your customers, peers and leadership
Accountability, initiative and a high level of ownership
Clear, effective communication with strong interpersonal skills
The ability to recognize and solve problems involving variables of moderate complexity
The ability to work effectively in a team environment
The ability to prioritize multiple tasks in a fast-paced environment
Must be capable of making independent decisions in line with the company's policies and values
Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) and PowerBI
The Hiring range base pay for this position is $47,200-$75,500 + Bonus + Benefits
(Benefit Summary Corporate)
Pay may vary depending on job-related knowledge, skills, and experience
Your Mission
This position supports the COBRA PUMA GOLF brand based in Carlsbad, CA.
Partner with outside sales representatives and wholesale accounts to resolve a seamless and friendly Customer Happy experience. This includes order entry, order status checks, product availability questions, expedited order requests, sales program information and product performance attributes and specifications.
Serve as a "one stop shop" for sales reps and wholesale partners, acting as a liaison between them and Order Management, Allocations, Credit, Returns, Repairs, Cresting and other departments. Exercise discretion in identifying and troubleshooting matters concerning wholesale partners, providing resolution and follow-up in a fast and effective manner, demonstrating elite service levels.
Analyze dynamic inventory positions by leveraging system reporting tools, using discretion to make substitutions to products based on lead times that fulfill required technical specifications.
Cultivate and strengthen meaningful relationships and account partnerships to advance the sales opportunities, such as proactive engagement with wholesale partners on order changes and lead time adjustments.
Independently identify and execute upsell opportunities based on an analysis of historical order activity of a given wholesale partner(s) and current inventory positions.
Lead all aspects of the weekly order book review process with sales reps and Regional Sales Directors including, without limitation, the production and distribution of open order reports.
Resolve order book issues including, without limitation, sales holds, credit holds, past cancel, EDI errors, addressing abnormal activity and allowing inventory to allocate and ship to orders that are free of issues. Identify, compile, aggregate and share trends with relevant internal stakeholders
Research, develop, manage and, where appropriate, recommend business tools that are and can be used by sales reps, other collaborative departments and senior management for the purpose of advancing sales. This may include areas of expertise such as Corporate and Management Group accounts, Fitting accounts, Rep Resources, Sales Meeting/Sales Admin, Marketing/PGA Show, and others.
Other duties as assigned.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
Apply now
Puma