Representative, Residential Telesales - Mililani

Spectrum Mililani , HI 96789

Posted 5 months ago

Full Time. Located in Mililani Palii.

JOB SUMMARY

The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Residential team. Individuals in this position are responsible for understanding Spectrum Residential products and services (Video, Internet & Voice) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Residential customers via outbound calling in a call center environment.

MAJOR DUTIES AND RESPONSIBILITIES

Effectively sell Charter products and services to new and existing prospects.

Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).

Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.

Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.

Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.

Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.

Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.

Ensure database information is accurate and complete.

Perform other duties as requested.

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

  • Ability to communicate orally in a clear, concise and professional manner.

  • Ability to listen and interpret the needs of the prospect.

  • Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.

  • Ability to show proper judgement and initiative.

  • Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.

  • Ability to effectively use and multi task with a personal computer; utilize job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software) and other office equipment such as telephone/dialer, headset, copier, fax and calculator.

  • Must effectively work independently as well as with others

  • Knowledge of commercial internet, video and data and telephone products and services.

  • Proficient in MS Office and related software applications.

Education

High School Diploma / GED or equivalent.

Related Work Experience
2+ years Customer Service and/or Telecommunication Sales Experience
1+ years ICOMS and/or CSG work experience, or experience with similar billing software.

WORKING CONDITIONS

Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer.

Exposure to moderate noise levels.

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Charter is committed to diversity, and values the ways in which we are different.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Representative Residential Telesales Mililani

Charter Spectrum

Posted 2 weeks ago

VIEW JOBS 11/23/2019 12:00:00 AM 2020-02-21T00:00 Full Time. Located in Mililani Palii. JOB SUMMARY The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Residential team. Individuals in this position are responsible for understanding Spectrum Residential products and services (Video, Internet & Voice) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Residential customers via outbound calling in a call center environment. MAJOR DUTIES AND RESPONSIBILITIES Effectively sell Charter products and services to new and existing prospects. Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs). Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc. Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions. Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services. Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers. Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates. Ensure database information is accurate and complete. Perform other duties as requested. REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge * Ability to communicate orally in a clear, concise and professional manner. * Ability to listen and interpret the needs of the prospect. * Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales. * Ability to show proper judgement and initiative. * Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations. * Ability to effectively use and multi task with a personal computer; utilize job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software) and other office equipment such as telephone/dialer, headset, copier, fax and calculator. * Must effectively work independently as well as with others * Knowledge of commercial internet, video and data and telephone products and services. * Proficient in MS Office and related software applications. Education High School Diploma / GED or equivalent. Related Work Experience 2+ years Customer Service and/or Telecommunication Sales Experience 1+ years ICOMS and/or CSG work experience, or experience with similar billing software. WORKING CONDITIONS Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer. Exposure to moderate noise levels. EOE Race/Sex/Vet/Disability Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf Charter is committed to diversity, and values the ways in which we are different. Charter Spectrum Mililani HI

Representative, Residential Telesales - Mililani

Spectrum