Representative Iii, Volunteer Services

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview):

The Sr. Volunteer Services Representative is responsible for leading, implementing, and executing programs, projects and initiatives to increase and strengthen the engagement of volunteers.

Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

Approximately 30% of time is spent on external recruitment and 70% on Engagement.

This position is IN OFFICE. Candidate must reside no more than 45 minutes away from the Memphis TN chapter. Quarterly candidate must travel to Nashville TN for a day trip.

Bilingual English/Spanish candidate preferred.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• • Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews.
• • Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each Volunteer Services volunteer position.
• • Subject matter expertise and regional resource for volunteer engagement best practices. • Lead training on how to use the Volunteer Needs Assessment tool in all departments.
• • Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars.
• • Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs.
• • Regional Point of Contact, regional support to the Volunteer Intake Processing Center.
• • Manage volunteer recognition events across the region for all volunteers.
• • Lead the development and management of the Regional Event Based Volunteer plan.
• • Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.
• • Provide support to the local leadership and Regional Volunteer Services Officer by:
• o Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• o Helping implement strategies and tactics to improve volunteer engagement, including the 2 annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
• o Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• o Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.
• o Providing reporting and metric analysis support. o Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.
• • Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.
• • Support Volunteer Services' regional training plan, which includes in-person and online volunteer supervisor courses.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• • Education: Bachelor's degree or equivalent combination of related education and experience required.
• • Minimum 5-7 years related experience required. Volunteer Management experience preferred.
• • Management experience: 1 year supervisory experience preferred.
• • Excellent oral and written communication skills.
• • Strong training and presentation skills.
• • Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• • Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• • Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• • Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.
• • Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• • Travel: May involve travel. A current valid driver's license and good driving record is required.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Volunteer management

Nurturer

Good listener

Event planner

Great soft skills

Bilingual English/Spanish

Competencies

• Team player

• Accountability

• Communication (written & oral)

• Presentation skills

• Building Effective Relationships

• Persuasion

• Confident

Essential Functions/Physical Requirements

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Will include working evenings and/or weekends occasionally.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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