Representative II, Guest Services

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

Pay Rate: $20/hour

POSITION SUMMARY:

The Customer Service Representative's primary focus is to assist customers and sales staff place fuel and oil orders, working with dispatch and with the credit department as necessary to coordinate delivery. Additional tasks include order entry, fielding customer questions on product information, account and order status, researching delivery delays and managing back-orders due to inventory shortages.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer calls, emails and faxes from customers and/or sales staff placing orders.

• Work with operations to ensure deliveries meet customer needs & time-lines.

• Answer basic customer questions regarding products, including pack sizes, availability & pricing.

• Input orders into billing system & dispatch module.

• Assist customers & salespeople with information requests including sales orders, invoices, product data sheets and safety data sheets.

• Assist salespeople managing high profile/high volume accounts.

• Provide instruction to salespeople on basic DM2 navigation.

• Train new customer service representatives

• Research sales order delivery delays.

• Manage back-orders due to inventory shortages.

Qualifications

• High school diploma or equivalent

• Minimum of 3-4 years customer service experience

• Knowledge & experience working in relevant computer applications - Microsoft Word, Excel, Outlook, Skybitz, DM2

• Ability to type 40+ wpm

Additional Information

This role is part of the SC Fuels company.