Westlake Chemical Corp. Lathrop , CA 95330
Posted 3 weeks ago
The Customer Service Representative is responsible taking care of customer inquiries regarding orders, Westlake services, products, and quality claims by phone and online.
ESSENTIAL FUNCTIONS:
Comply with Westlake Safety Policies and Procedures
Servicing inbound and initiating outbound customer service calls to ensure that customer inquiries are answered in a timely, accurate and perceived as superior manner, by Westlake customer base. The types of calls include:
Order Pricing and quotes
Technical product support
Customer Complaints
Deliveries
Product availability
Order changes
E-Commerce/Westlake Website
Sample orders
Support data entry into SAP in compliance with Westlake procedures for order handling
Enter customer complaints into the Westlake database, resolve customer complaints through Westlake approval matrix
Assist customers with changes in orders by obtaining good dates and ensuring optimum availability to customers and efficiency to supply chain and production operations
Maintain customer records, reporting and correspondences, relating to customer service functions
Input customer sample orders within company guidelines
Contribute to team and department efforts to achieve metrics and related results
Communicate effectively and tactfully with Westlake customers and employees
All other duties as assigned by supervisor
Regular attendance, timeliness and scheduling flexibility
KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION AND/OR EXPERIENCE
The employee should have the following:
ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The employee should possess the ability to:
Withstand exposure to temperature extremes inside or out
Prolong standing or in stationary position
Complete repetitive movements
Bend and/or twist
Lift/move/transport items up to 25 pounds
Pay Range $42,700 - $50,960
Benefits:
Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
Tuition reimbursement
Life insurance
401(k) matching
Retirement plan
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Westlake Chemical Corp.