Avangrid Rochester , NY 14618
Job Description: Publication date: 26.09.2018
Department: Field Customer Service
Job Title: Representative
Location: RGE-NY-West Avenue
Cross Company Responsibility: Yes
Business and Department
Scope of Work
Responsible for providing superior customer service to all RG&E customers, Customer Representatives
communicate about all aspects of customers' accounts. They Process customer payments, perform collections
related transactions, perform Department of Social Services transactions, process customer requests for service,
handle billing inquires and handle other miscellaneous customer transactions and duties.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
customers in one of RG&Es Customer Offices.
courtesy service; customers receive accurate information; and customer records are updated accurately.
Takes payment from customers and applies payment to customer account.
Balances cash drawer and prepares daily cash deposit.
Performs miscellaneous customer service transactions.
Assists with gas and electric emergencies.
Education & Experience Required:
Strong interpersonal skills.
Good computer skills.
Good analytical and decision making skills.
RG&E billing and collections experience.
This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply to positions, you may request a reasonable accommodation by contacting our Human Resources department
at 833-246-6347 or by emailing us at firstname.lastname@example.org.