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Representative - Field Customer Service (Rge 67020) Rochester, NY US

Expired Job

Avangrid Rochester , NY 14618

Posted 2 months ago

Job Description: Publication date: 26.09.2018

REFERENCE: 5102423401


Company: RGE

Department: Field Customer Service

  • Walk In Office

Job Title: Representative

  • Field Customer Service

Location: RGE-NY-West Avenue

Cross Company Responsibility: Yes

Business and Department

RGE-NY-West Avenue




Scope of Work

  • Main duties, settings, geography, reporting relationships, other relationships:

Responsible for providing superior customer service to all RG&E customers, Customer Representatives

communicate about all aspects of customers' accounts. They Process customer payments, perform collections

related transactions, perform Department of Social Services transactions, process customer requests for service,

handle billing inquires and handle other miscellaneous customer transactions and duties.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Handles collection activities, DSS transactions, turn-on/shut-off requests, and billing inquiries for walk-in

customers in one of RG&Es Customer Offices.

  • Uses customer service skills and training to ensure quality customer transactions-customers receive prompt,

courtesy service; customers receive accurate information; and customer records are updated accurately.

  • Takes payment from customers and applies payment to customer account.

  • Balances cash drawer and prepares daily cash deposit.

  • Performs miscellaneous customer service transactions.

  • Assists with gas and electric emergencies.



Education & Experience Required:

  • High school/GED with 2 years relevant experience.


  • Strong interpersonal skills.

  • Good computer skills.

  • Mathematical abilities.

  • Good analytical and decision making skills.

  • SAP experience.

  • RG&E billing and collections experience.

This opportunity will offer

AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified

individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination

against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to

employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,

gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local

law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to

race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,

veteran status, sexual orientation, or other protected status.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to

apply to positions, you may request a reasonable accommodation by contacting our Human Resources department

at 833-246-6347 or by emailing us at

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Representative - Field Customer Service (Rge 67020) Rochester, NY US

Expired Job