OverviewCanon Solutions America Inbound Call Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner. Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service. Responsibilities- Responsible for answering 100+ customer phone calls per day.
Accurately enter service requests in Oracle from phone, email, voice mail and fax.
Ability to ask questions, determine what support the customer requires, and correctly route service requests.
Accuracy in obtaining customer information for Oracle database management.
Hours are Sun-Thurs schedule from 7:30am to 4:00pm EST. Qualifications- Your qualifications must include a high school diploma or equivalent
Minimum of 2 years similar customer service experience in an automated environment
Strong PC literacy, data entry and organizational skills
Experience in a customer call center environment a plus
Oracle knowledge a plus Company OverviewAbout our Company
Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA Posting Tags#LI-JM1
Canon Solutions America