Pacific Dental Services Henderson , NV 89044
Posted 4 weeks ago
Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment. Contact Center Representatives must exhibit positive behaviors and excellent communications skills. They need to be committed to achieving their predetermined goals while working within the framework of the Contact Center policies.
Responsibilities
Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment
Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
Respond to patient appointment requests from various Dental Offices websites
Ability to handle inbound calls while navigating multiple systems of record
Accurately schedule appointments utilizing predetermined dental office scheduling procedures
Responsible for verifying patient insurance coverage to ensure eligibility
Effectively and accurately send correspondence emails to Dental Offices
Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients' needs are met
Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
Ability to handle emergency requests for treatment and/or pain management
Participate in meetings as required
Other duties as assigned
Required
Preferred
Associate Degree, Bachelor's Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
Bilingual in English and Spanish is a plus
Knowledge/Skills/Abilities
Ability to multi-task across various systems of record without compromising the quality of the work
Excellent interpersonal skills
Excellent oral and written communication skills
Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
Self-motivated, reliable and capable of working independently as well as within in team environment
Ability to learn and retain detailed information regarding the various dental procedures
Benefits
Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community
Eligible for monthly bonus
Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Massachusetts Institute Of Technology
Posted 4 days ago
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