Representative, Billing, Customer Care

Element Fleet Management Corp. Sparks , MD 21152

Posted 7 months ago

In this role, you will work directly with the Fleet Coach (Client Relationship Manager to train the Delivery Service Providers (DSPs) on our billing systems and leasing services. You will also support the Fleet Coach in answering follow up questions from the DSPs regrading billing and leasing services. This is a fast-growing area of our business and a very exciting time to be a part of it.

Being the ideal candidate, you will thrive in a fast-paced environment, seek to continuously improve the client experience, and consistently deliver strong results. You will interact with a variety of stakeholders and collaborate with a strong team to implement new technology solutions, supply chain innovations, and service offerings. What makes this role exciting is that you will execute a strategic program for our client and the Element business while gaining valuable experience and exposure to accelerate your career.

Duties and Responsibilities:

  • Responsible for servicing assigned customer accounts/portfolios.

  • Works with clients to train on bill structure, reconcile account disputes, research and performs analysis, summaries or consolidations to resolve complex billing issues.

  • Review accounts monthly related to late fee charges and determines if applicable.

  • Work with upstream departments to resolve issues and provide customers with billing support to help them understand charges. (new to AR (non-cash))

  • Follows a defined escalation process when unable to reconcile account through normal channels with urgency to decrease aging receivables. (new to BR)

  • Processes write-offs, journal entries and check requests/refunds. (new to BR)

  • Handle customer and internal audits. (new to AR (non-cash)

  • Inputs billing information into client portal (for some clients). (new to AR(non-cash)

  • Creates statement of accounts and payment histories. Manages Default process as needed. (new to BR)

  • Other duties as assigned, including backing-up team members, providing training within the organization regarding day to day work and special projects.

  • Works with customers (Delivery Service Provider) team to train on billing structure and processes. Resolve collections issues and decrease aging receivables.

Required Qualifications:

  • HS Diploma or equivalent required.

  • Equivalent work experience may be considered in lieu of a degree.

  • 3+ years of experience in accounts receivable or related field

  • Knowledge of basic accounting principles and practices

  • Proficiency in MS Office (Word, PowerPoint, Excel, Outlook)

  • Experience in customer service or account managements

Preferred Qualifications:

  • BA/BS degree in business, finance or related field preferred

  • B2B experience strongly preferred.

  • Data Query experience helpful

  • For Internal Candidates: GEAC, ARM, FSP systems knowledge is extremely helpful

Element Fleet Management is the world's leading global fleet management company, providing world-class financial and management services for commercial fleets. In the process, we help customers reduce costs and improve productivity. Our employees play a critical role in delivering value to customers and ensuring an exceptional customer experience. Element is an exciting organization, offering many opportunities for you to grow your career!

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.


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Representative, Billing, Customer Care

Element Fleet Management Corp.