REQUISITION ID: 1417req2493
JOB TITLE: Representative - Account
JOB CITY: Evanston
JOB STATE: Illinois
About TEAM Industrial Services:
Team Industrial Services, Inc. is the worldwide leader in minimizing equipment and asset downtime, providing specialized industrial on-line maintenance, inspection and repair. We provide critical services to our customers that enable them to maintain and operate their facilities and equipment in a safe and productive manner with over 220 locations throughout the world.
At Team, we invest in our employees with the top training and development resources, meeting the needs of the company and the employee. In a constantly evolving industry, Team remains a leader in innovation and service leadership.
The Account Representative is responsible for implementing all sales activities to satisfy customer requests for company contract services within assigned customer base or region. Responsible for obtaining customer orders, administration of company approved uniform pricing policy and works as a liaison between the customer and branch operations group to assure complete customer satisfaction. In most cases will include all service lines.
Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Adheres to and is a champion of TEAM's Core Values
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule.
Adjusts content of sales presentations by studying the customers' historical sales or needs.
Focuses sales efforts by studying existing and potential customers. Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, three-month rolling sales forecasts (updated and submitted weekly) and monthly and annual territory analyses.
Produces and submits written proposals and quotations in pursuit of business opportunities using:
Standard rates and pricing parameters as set forth by upper management; deviation from established rates requires management approval.
Bid calculation sheets for fixed price and/or unit price quotes using technical and execution detail input from Operations Manager.
Coordinates the dispatch of crews and resources to support the contracted work with the Operations Manager responsible for servicing the site.
Provides job specific dispatch documents to support crew assignments.
Generates draft invoice documents and submitting to administration for data entry into the Invoicing System within three (3) business days of the completion of the job.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules and marketing techniques.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Prepares customer's personnel, contractors, and other trade factors with product knowledge and selling skills by conducting and/or participating in sales promotion and educational meetings.
Provides historical records by maintaining records on area and customer sales.
Has good working knowledge of all company products and services that are available to our customers.
Follows up with accounts that are not current, requests payment, and keeps Branch Manager informed
High school diploma or equivalent required
Bachelor's Degree will be accepted in lieu of 2 years' experience
Requires four (4) years equivalent practical experience
Must have knowledge of the respective service line and industry
Must possess comprehensive knowledge of financial report structures
Must be able to report reliable data by auditing the flow of data, developing check points and controlling credibility of company data
Must possess a valid driver's license
Travel requirement 25% - 50%
May be provided with office or cubicle space when working out of branch location.
Field duties require outdoor work in a plant atmosphere.
Interaction with other crew employees, as well as supervisors and client personnel.
Working in plant and/or shop areas around production machinery with extreme noise levels.
Must be able to wear safety equipment as required by the safety department for personal protection.
May be at more than one job site in a day and must be able to tolerate climate changes.
May be required to travel out of town on a periodic basis
Physical and Mental Requirements
Ability to lift and carry 25 pounds
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
Ability to sit for prolonged periods of time with or without reasonable accommodation
Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
TEAM Industrial Services, Inc. strictly prohibits discrimination against applicants, employees, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local laws.
TEAM's Core Values
Safety First / Quality Always In everything we do
Integrity Uncompromising standards of integrity and ethical conduct
Service Leadership Leading Service Quality, professionalism and responsiveness
Innovation Supports continuous growth and improvement
Pride and Respect For our customers, for each other and for all our stakeholders
Teamwork Global teamwork and collaboration
Team Industrial Services, Inc.