As the Reporting and Analytics Senior Consultant you will be responsible for the oversight of key reporting for the Member Communications team. Your role will sit at the intersection of a Reporting/Analytics team and the front line staff managers responsible for executing member communications. Your work on reporting and analytics will be critical in mitigating both financial and reputational risk and you will play a key role in keeping the team proactive by presenting the most salient data observations cross functionally and then facilitating solutions to problems. Some of your additional responsibilities will include:
Perform reporting for multiple Key Performance Indicators (KPIs) to indicate the overall health of Member Communications
Produce monthly scorecards to help teams measure individual and team performance
Perform various aspects of performance guarantee reporting
Develop new ongoing reports to meet our internal customer needs
Create ad hoc reporting to meet operational needs
Performing the tracking of the root cause of missed KPIs and performance guarantees and implementing effective counter measures
Implement solutions to automate manual reporting
Performing multiple quality control tasks to ensure perfect execution
Update reporting to be current based on ongoing enhancements and / or process changes
Perform additional Analysis / provide reporting assistance as needed
Update documentation and assist with special projects / initiatives
Mentoring and Training new team members
A valued partner, you will provide consultation to business partners to ensure quality reporting and analytics is provided to foster improvement to our internal processes. Your success will be driven by your ability to act as a resource to provide quality analytics and reporting which will help our partners make, and execute against, data driven decisions. In this role you will need to bring with you both your business insight and technical skills to be successful. Your skills will be tested as you will partner with key internal business partners to turn their requests into actionable reports. Your ability to communicate effectively across business units and with all levels of the organization will also be imperative to your success. You will have the opportunity to bring data to life and use it to influence fact-based business decisions. Your contributions will help CVS Health in maintain our position as a leader in the Pharmacy Benefit Management marketplace.
Ability to influence others and thrive in an environment without direct authority
Team oriented attitude and approach to completing work
Resourceful and ability to self-motivate and make sound decisions
Penetrating attention to detail
Intellectual curiosity and eagerness to learn
Sufficient knowledge of the Member Communication business to have immediate impact
Microsoft Excel, Power Point and Word proficiency
Detailed experience working with performance guarantees
Process Improvement experience
SQL Experience basic ability to write queries and manage large data sets
Hands on experience with business intelligence tools: Tableau, SSRS/AS, Business Objects, COGNOS or the like
Verifiable High School diploma or GED is required.
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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