The Tech is a non-supervisory position specializing in the repair of small engine complex repairs. The primary function of this position is to diagnosis and fix customer and store owned units, communicating the status of repairs to the customer service rep for communication to the customer.
Communicate status of repairs to customer service rep
Communicate special parts needs to the parts/intake associate
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Coordinate parts orders with repair parts specialist
Communicate status of repairs with customer service rep
NATURE AND SCOPE
Position reports to the Operations Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 1 years
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Knowledge, Skills, Abilities and Competencies:- Previous small engine repair experience
Basic computer skills
Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback. Has ability to speak in customer s native language.
Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work.